Staff Officer

vor 2 Wochen

Basel, Basel-Stadt, Schweiz A&C Global Jobs Vollzeit

Job Description: We are seeking a highly skilled Staff Captain to join our team at A&C Global Jobs. The ideal candidate will have a strong background in nautical operations and excellent leadership skills.

Key Responsibilities:

  • Represent the company spirit at all times and provide professional and courteous service.
  • Ensure a smooth operation of the entire nautical department on board.
  • Active involvement in daily operations.
  • Welcoming and greeting of guests according to the company standard.
  • Ensuring guest satisfaction.
  • Retaining full knowledge of the company standards and operating procedures and responsible for the implementation on board.
  • Conducting quality controls and spot checks.
  • Distributing information within the team and exchanging information between all departments and Cruise Director.
  • Taking an active role in creating a positive environment between all departments onboard and encouraging an open and respectful communication.
  • Ensuring a clear line of communication with all shore-side partners and the Head office.
  • Monitoring and supporting departmental training.
  • Evaluating officers and providing feedback to them, including performance-enhancing action plans if necessary.
  • Ensuring officers are frequently evaluating their team members and providing feedback to crewmembers, including performance-enhancing action plans if necessary.
  • Supporting and encouraging talented crewmembers with further career steps, following the company operating standards.
  • Ensuring proper welcome and introduction to the team of new joining crewmembers.
  • Monitoring and ensuring necessary disciplinary actions are taken and administered according to the company standard.
  • Organizing daily meetings with the Hotel Manager and Cruise Director.
  • Ensuring timely reporting to authorities.
  • Professionally cooperating with local authorities during inspections and audits.
  • Ensuring that all reasonable guest requests are fulfilled.
  • Editing the daily program in cooperation with the Cruise Director and Hotel Manager.
  • Public speaking such as Welcome & Farewell speeches and actively participate in Captain's reception and Captain's dinner.
  • Monitoring the nautical department vacation plan.
  • Monitoring the duty schedule following legal requirements.
  • Familiar with all itinerary-related ports of call and shore excursions.
  • Monitoring monthly inventories, purchase orders, and delivery control.
  • Preparing and sending all cruise closings documents to the Head office on time.
  • Proper use of the onboard system.
  • Professional handling of guest complaints, including accurate reporting.
  • Ensuring proper welcome and introduction to the team of new joining crewmembers.
  • Ensuring no unauthorized persons are coming on board.
  • Ensuring proper use of storage.
  • Ensuring correct handling of all equipment, devices, and machinery and ensuring that defects are being reported to the Head office.
  • Responsible for safety of ships, passenger, and crew.
  • Carry out safety exercises for crew and passengers in compliance with legal safety regulations and the company's safety standards.
  • Ensuring the Hotel department has a full understanding of the designated Safety role, duties, and in-port-manning.
  • Actively assisting in modifying the timetable in the event of high water, low water, or any other navigational restriction.
  • Efficient handling of ship cashbox.
  • Ensure the representative appearance of the entire nautical crew on the ship, whether cruising or in port.
  • Ensuring to keep up to date of the ship licenses and certificates and timely report the expiry date to the Head office.
  • Coordinate and carry out repairs on the deck area.

Requirements: Excellent leadership skills, strong background in nautical operations, good communication level in English and German or other international languages for navigation purposes, strong leadership skills, willingness to undertake responsibility for the ship, the guests, the entire crew, and the environment, team player, able to conduct training, outgoing toward guests, familiar to work in a multicultural environment, good social skills, ability to interact with guests, organized and dependable personality with a deep sense of responsibility to others, well-groomed and maintain perfect hygiene standards.

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