Staff Captain

Job Title: Staff Captain

Job Summary: We are seeking a highly skilled and experienced Staff Captain to join our team at A&C Global Jobs. The successful candidate will be responsible for ensuring the smooth operation of the entire nautical department on board.

Key Responsibilities:

• Representing the Company spirit at all times and providing professional and courteous service
• Responsible for ensuring a smooth operation of the entire nautical department on board
• Active involvement in daily operations
• Welcoming and greeting of guests according to the Company standard
• Ensuring reaching constant higher guest satisfaction
• Retaining full knowledge of the Company standards and operating procedures and responsible for the implementation on board
• Conducting quality controls and spot checks
• Distributing information within the team and exchanging information between all departments and Cruise Director
• Taking an active role in creating a positive environment between all departments onboard and encouraging an open and respectful communication
• Ensuring a clear line of communication with all shore-side partners and the Head office
• Monitoring and supporting departmental training
• Evaluating officers and providing feedback to them, including performance-enhancing action plans if necessary
• Ensuring officers are frequently evaluating their team members and providing feedback to crewmembers, including performance-enhancing action plans if necessary
• Supporting and encouraging talented crewmembers with further career steps, following the Company operating standards
• Ensuring proper welcome and introduction to the team of new joining crewmembers
• Monitoring and ensuring necessary disciplinary actions are taken and administered according to the Company standard
• Organizing daily meetings with the Hotel Manager and Cruise Director
• Ensuring timely reporting to authorities
• Professionally cooperating with local authorities during inspections and audits
• Ensuring that all reasonable guest requests are fulfilled
• Editing the daily program in cooperation with the Cruise Director and Hotel Manager
• Public speaking such as Welcome & Farewell speeches and actively participate in Captain's reception and Captain's dinner.
• Monitoring the nautical department vacation plan
• Monitoring the duty schedule following legal requirements
• Familiar with all itinerary-related ports of call and shore excursions
• Monitoring monthly inventories, purchase orders, and delivery control
• Preparing and sending all cruise closings documents to the Head office on time
• Proper use of the onboard system
• Professional handling of guest complaints, including accurate reporting
• Ensuring proper welcome and introduction to the team of new joining crewmembers
• Ensuring no unauthorized persons are coming on board
• Ensuring proper use of storage
• Ensuring correct handling of all equipment, devices, and machinery and ensuring that defects are being reported to the Head office
• Responsible for safety of ships, passenger, and crew
• Carry out safety exercises for crew and passengers in compliance with legal safety regulations and the company's safety standards
• Ensuring the Hotel department has a full understanding of the designated Safety role, duties, and in-port-manning
• Actively assisting in modifying the timetable in the event of high water, low water, or any other navigational restriction.
• Efficient handling of ship cashbox
• Ensure the representative appearance of the entire nautical crew on the ship, whether cruising or in port
• Ensuring to keep up to date of the ship licenses and certificates and timely report the expiry date to the Head office
• Coordinate and carry out repairs on the deck area

Requirements:

• Professional experience as a Captain or Staff Captain
• Qualification as a Captain on the Danube, on the Rhine, Main, Moselle, or the Seine and Rhône & Saône rivers in France
• A or B river patent
• Knowledge of Z-Drive systems is an advantage
• Radar and radio certificate
• Good communication level in English and German or other international languages for navigation purposes
• Strong leadership skills
• Willingness to undertake responsibility for the ship, the guests, the entire crew, and the environment
• Team player
• Able to conduct training
• Outgoing toward guests
• Familiar to work in a multicultural environment
• Good social skills, ability to interact with guests
• Organized and dependable personality with a deep sense of responsibility to others
• Well-groomed and maintain perfect hygiene standards

Benefits:

• Vice Captain
• Year-Round Contract
• Rotation for Vice Captain is approximately 4 weeks onboard and 4 weeks' vacation
• If you work your full 4 weeks, you are entitled to 4 weeks paid vacation
• The Swiss Social Security will give following benefits in your home country:
  • Medical coverage
  • Unemployment payment
  • Maternity Leave Benefit
  • Child Allowance under specific requirements
  • Retirement Pension points
  • Invalidity Pension
  • Injury benefit

Side Tasks:

• Participating in scheduled training, briefings, and meetings
• Fulfilling further job-related duties as instructed by the Supervisor
• Assisting other departments as per Supervisor's instruction