Customer Service Coordinator

vor 2 Wochen


Genf, Genf, Schweiz Gi Group SA Vollzeit
Job Overview:
The Gi Group SA is seeking a highly skilled Retail Sales Support professional to join their team in Geneva. This role requires a strong drive to provide exceptional customer service and maintain a smooth sales process.

About the Role:
The successful candidate will be responsible for ensuring timely delivery of required items to sales associates, providing updates on order status, and performing various administrative functions to maintain client records.

Duties and Responsibilities:
• Timely delivery of required items to sales associates
• Providing updates to sales associates regarding order status and delivery arrangements
• Performing administrative tasks to maintain client records
• Swiftly notifying supervisors of any missing items or discrepancies
• Supporting sales associates in maintaining store stock levels for optimal sales
• Participating in store maintenance and stock-keeping procedures
• Complying with loss prevention procedures to ensure inventory integrity
• Providing exceptional customer service by supporting sales teams in maintaining client correspondence via email, phone calls, or letters

Skills and Qualifications:
• Commitment to providing exceptional customer service
• Fluency in French and English, both spoken and written; additional languages are an asset
• Strong interpersonal skills
• Good stress management, flexibility, and adaptability
• Ability to work effectively in a team environment

Location and Benefits:
This role is based in Geneva, Switzerland, within the textile industry sector. The company offers a competitive salary package, including a base salary of approximately CHF 45,000 - 55,000 per annum, depending on experience and qualifications.

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