Director of Rooms

vor 3 Wochen

Zürich, Zürich, Schweiz FIVE Zürich Switzerland Vollzeit
Unlock Your Potential as a Director of Rooms at FIVE Zürich Switzerland

Are you a seasoned hospitality professional looking for a new challenge? Do you have a passion for delivering exceptional guest experiences and leading high-performing teams? We're seeking a talented Director of Rooms to join our Executive Office Team at FIVE Zürich Switzerland.

About the Role

As a Director of Rooms, you will be responsible for leading our Rooms Department to deliver unparalleled service and quality. You will work closely with our Hotel Manager to develop and implement strategies that drive revenue, improve customer satisfaction, and enhance the overall guest experience.

Key Responsibilities
  • Champion 'FIVE-Styled' Service: Ensure that our service delivery meets FIVE's exacting standards.
  • Manage Operational Procedures: Elevate service quality by implementing effective operational procedures.
  • Proactively Implement Departmental Strategies: Create a bespoke guest experience by implementing departmental strategies and action plans.
  • Coordinate with Department Heads: Align strategies with the wider organisational vision and ensure seamless operations.
  • Set Goals and Expectations: Hold direct reports accountable for delivering next-level service in line with FIVE's visionary standards.
  • Exercise Control over Payroll and Operating Expenses: Coordinate with the Hotel Manager to manage payroll and operating expenses.
  • Serve as a Visible Interface with Guests: Obtain feedback on service levels and overall satisfaction, contributing to a continuous cycle of improvement.
  • Integrate Feedback into Action Plans: Enhance the guest experience by integrating feedback into action plans.
  • Emphasise Guest Satisfaction: Focus on continuous improvement in service delivery during departmental meetings.
  • Deliver Boundary-Breaking Customer Service: Encourage the same level of excellence from fellow 'FIVERs.'
  • Communicate Clear and Consistent Messages: Communicate departmental goals clearly and consistently.
  • Conduct Regular Progress Updates and Reviews: Ensure continued adherence to FIVE's industry-leading standards.
  • Provide Regular Operational Updates: Highlight achievements and address key issues with the Hotel Manager.
  • Collaborate with the Rooms Team: Develop and execute an operational strategy that aligns with the brand's business strategy.
  • Champion Change: Implement brand and regional business initiatives seamlessly, communicating follow-up actions to the team as necessary.
What We're Looking For
  • Recent or Ongoing Experience: Preferably as a Director of Rooms with a luxury hospitality brand in a high-volume environment.
  • Exceptional Multitasking and Project Management Skills: Meet tight deadlines and lead high-performing teams.
  • Next-Level Organisational and Leadership Skills: Effectively lead and inspire the FIVE Tribe to new heights.
  • A Proactive Nature: Couple a meticulous eye for detail to ensure every aspect of the operation is perfectly curated.
  • Skills in Improving Customer Satisfaction and Driving Profitability: Showcase a commitment to industry-leading standards.
  • Proven Track Record in Achieving Financial Targets: Manage budgets and implement cost control measures without compromising on quality and service.
  • Strong Business Acumen and Analytical Skills: Drive revenue and manage costs effectively.
  • Excellent Communication and Interpersonal Skills: Engage effectively with guests, FIVE Tribe members, and stakeholders.
  • A Hands-On Attitude: Fuelled by a 'Can-Do' spirit.
  • 'FIVE-Styled' Visionary Thinking: Find creative solutions and take ownership for all duties and tasks assigned.
  • Strong Understanding of Industry Regulations
  • Excellent English and German Language Skills
Rewards at Work Benefits for Life
  • Live the exciting FIVE Life
  • Attractive incentive schemes
  • Rapid career advancement
  • Team-spirited colleagues

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