Director of Rooms

vor 1 Woche

Zürich, Zürich, Schweiz FIVE Zürich Switzerland Vollzeit
Unlock Your Potential as a Director of Rooms at FIVE Zürich Switzerland

Are you a driven and innovative leader looking to take your career to new heights? Do you have a passion for delivering exceptional guest experiences and driving business success? We're seeking a talented Director of Rooms to join our Executive Office Team at FIVE Zürich Switzerland.

About the Role

As a Director of Rooms, you will be responsible for leading our Rooms Team to deliver unparalleled service and quality in our award-winning lifestyle destinations. You will champion 'FIVE-Styled' Service, ensuring that product and service delivery meets our exacting standards. You will also manage operational procedures, implement departmental strategies, and coordinate with department heads to align strategies with our wider organisational vision.

Key Responsibilities
  • Champion 'FIVE-Styled' Service, ensuring that product and service delivery meets FIVE's exacting standards.
  • Manage operational procedures to elevate service quality.
  • Proactively implement departmental strategies and action plans, aiming to create a bespoke guest experience.
  • Coordinate with department heads to align strategies with the wider organisational vision and ensure seamless operations.
  • Set goals and expectations for direct reports, holding them accountable for delivering next-level service in line with FIVE's visionary standards.
  • Exercise control over payroll and operating expenses in coordination with the Hotel Manager.
  • Serve as a visible interface with guests, obtaining feedback on service levels and overall satisfaction, contributing to a continuous cycle of improvement.
  • Integrate obtained feedback into action plans to enhance the guest experience, reflecting a commitment to offering unparalleled service.
  • Emphasize guest satisfaction during departmental meetings, with a focus on continuous improvement in service delivery.
  • Deliver boundary-breaking customer service and encourage the same level of excellence from fellow 'FIVERs.'
  • Communicate clear and consistent messages regarding departmental goals.
  • Conduct regular progress updates and reviews for all department heads, ensuring continued adherence to FIVE's industry-leading standards.
  • Provide regular operational updates to the Hotel Manager, highlighting achievements and addressing key issues.
  • Collaborate with the Rooms Team to develop and execute an operational strategy that aligns with the brand's business strategy, ensuring boundary-breaking business and guest outcomes.
  • Champion change, ensuring brand and regional business initiatives are implemented seamlessly. Communicate follow-up actions to the team as necessary.
What We're Looking For
  • Recent or ongoing experience as a Director of Rooms with a luxury hospitality brand with a high-volume environment is preferred.
  • Exceptional multitasking and project management skills with an ability to meet even tight deadlines.
  • Next-level organisational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.
  • A proactive nature, coupled with a meticulous eye for detail, ensures every aspect of the operation is perfectly curated.
  • Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.
  • Proven track record in achieving financial targets, managing budgets, and implementing cost control measures without compromising on quality and service.
  • Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
  • Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe members, and stakeholders.
  • A hands-on attitude, fueled by a 'can-do' spirit.
  • 'FIVE-Styled' visionary thinking by finding creative solutions, while taking ownership for all duties and tasks assigned.
  • Strong understanding of industry regulations.
  • Excellent English and German language skills.
Rewards at Work Benefits for Life
  • Live the exciting FIVE life.
  • Attractive incentive schemes.
  • Rapid career advancement.
  • Team-spirited colleagues.

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