Front Desk Supervisor
vor 4 Wochen
POSITION SUMMARY
As a Front Desk Supervisor with Marriott International, you will be responsible for overseeing the smooth operation of our hotel's front desk, ensuring that every guest receives exceptional service and attention to detail. Your key responsibilities will include checking in guests, verifying identities, processing payments, and assigning rooms. You will also be responsible for setting up accurate accounts for each guest and ensuring that all billing and payment processes are secure and efficient.
Key Responsibilities:
- Process guest check-ins and check-outs, verifying guest identities and processing payments
- Assign rooms and ensure that all rooms are accurately accounted for
- Set up accurate accounts for each guest, including Marriott Rewards information
- Secure payment prior to issuing room keys and verify billing
- Compile and review daily reports, logs, and contingency lists
- Complete cashier and closing reports
- Supply guests with directions and property information
- Accommodate guest requests and follow up to ensure they are met
- Process all payment types, vouchers, paid-outs, and charges
- Balance and drop receipts, and count and secure bank at the beginning and end of shift
Requirements:
- High school diploma or equivalent required
- At least 1 year of related work experience, preferably in a supervisory role
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask
- Knowledge of Marriott International's policies and procedures
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