Aktuelle Jobs im Zusammenhang mit Luxury Hotel Concierge - Saanen, Bern - The Alpina Gstaad

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    vor 4 Wochen

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    vor 2 Wochen

    Saanen, Bern, Schweiz professional Vollzeit

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Luxury Hotel Concierge

vor 4 Wochen

Saanen, Bern, Schweiz The Alpina Gstaad Vollzeit
Join Our Team as a Concierge at The Alpina Gstaad

We are seeking a highly skilled and experienced Concierge to join our team at The Alpina Gstaad, a luxurious hotel in the heart of the Swiss Alps. As a Concierge, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:
  • Coordinate the smooth operation of the Lodge area, including the management of porters and chauffeurs
  • Organize and execute internal and external orders on behalf of guests, including transfers, table reservations, and leisure activities
  • Act as the primary point of contact for guests, VIPs, regular guests, and residence owners, addressing their queries and concerns
  • Manage post and fire alarms, ensuring the safety and security of our guests and staff
  • Sell hotel services and fulfill special requests, providing a personalized experience for our guests
  • Process guest inquiries via our messaging system, ensuring prompt and efficient communication
  • Adhere to our hotel's quality standards and the Alpina Management System (AMS) quality management system
Requirements:
  • Experience in a similar role in the luxury hotel industry
  • Excellent language skills in German, English, and French (oral and written)
  • Absolute discretion and confidentiality
  • Strong organizational skills and ability to work under pressure
  • Proficiency in office software and technology
  • Passion for delivering exceptional guest experiences and attention to detail
  • Assertiveness and effective communication skills
What We Offer:
  • A dynamic and modern working environment
  • Competitive remuneration and flexible working hours
  • Opportunities for internal and external training and development
  • Accommodation provided during the probationary period
  • Access to our Alpina Benefit System, offering attractive employee benefits
  • A gold-certified sustainable approach, ensuring a positive impact on the environment