IT Application Manager, Opera
vor 2 Monaten
As an IT Application Manager at AMAN, you will play a pivotal role in overseeing the development, deployment, and maintenance of critical software applications. You will work in coordination with key stakeholders to ensure that our applications align with business objectives, meet user requirements, and adhere to industry standards. Your responsibilities will include managing the entire application lifecycle, from conception to retirement, while optimizing processes for efficiency and effectiveness.
Key Responsibilities
- Develop and implement systems and applications roadmaps in collaboration with the Global Head of IT.
- Analyze and interpret business operational requirements to inform systems design.
- Configure and maintain existing Oracle Opera environments, with remote work and travel as needed.
- Implement a considered yet agile approach to address short business lead times.
- Apply technical knowledge and systems experience to address real-world business requirements.
- Implement processes and procedures to ensure the highest level of stability, resilience, and optimization of systems and applications.
- Streamline policies and procedures related to key IT systems and applications.
- Manage downtime and service interruptions to facilitate swift recovery with minimal business impact.
- Collaborate with senior stakeholders across commercial and operations teams to develop and drive application optimization.
- Provide technical leadership in the adoption and implementation of standard operating procedures.
- Proactively manage applications and assess emerging trends to ensure the evolution of the system roadmap.
- Manage strong vendor relationships and SLAs, as well as performance measurement and management of key vendors.
- Monitor daily progress of Oracle Opera-related projects and provide timely updates to the Head of Infrastructure and IT, as well as other key stakeholders.
- Organize reports, invoices, contracts, and other financial and budgetary documentation as required.
- Realign timescale expectations where program and project slippage has occurred.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
- Proven experience in application development, deployment, and management, with at least 2 years in a leadership role.
- Strong understanding of software development methodologies, tools, and technologies.
- Excellent project management skills, with the ability to prioritize tasks, meet deadlines, and manage resources effectively.
- Solid grasp of IT governance, risk management, and compliance requirements.
- Exceptional communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders.
- Strategic mindset, with the ability to envision long-term objectives and translate them into actionable plans.
- Certifications such as PMP, ITIL, or Agile ScrumMaster are a plus.
- Proficiency in English, both verbal and written; any additional language is a plus.
- Hospitality industry experience or comparable work experience in the same or similar role is required.
- UK or Swiss/EU nationality or existing working permit in Switzerland is required.
- Proven experience in stakeholder management, providing service to internal stakeholders to achieve successful project outcomes, ability to liaise with stakeholders at all levels.
- Excellent time management, organizational skills, with the ability and desire to meet project, task, and/or assignment deadlines.
- Strong focus on accuracy, attention to detail, and consistency of work.
- Positive, engaging, and energetic personality.
- Able to be organized, manage time wisely, and work with little to no direct supervision.
- Sensitive to cultural nuances.
- Availability to travel.
- Able to handle a multitude of tasks in an intense, fast-paced environment.
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