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Administrative Operations Specialist
vor 20 Stunden
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Customer Service Specialist
vor 2 Wochen
About Our Company
We are a leading player in the tooling industry, recognized for our expertise, high-quality products, and strong commitment to innovation. Our company operates on an international scale with a team of 150 employees.
Our company fosters a collaborative and dynamic work environment, emphasizing excellence, teamwork, and customer satisfaction. We encourage our employees to grow within a supportive, family-oriented structure that values integrity and sustainability.
Your Role
As an Export/Import Coordinator, you will be responsible for managing international and Swiss client orders, handling export and import documentation, and ensuring seamless communication between customers and logistics partners. You will also work closely with our internal teams to maintain high standards in customer service and sales administration.
Key Responsibilities
- Process customer inquiries, offers, and orders
- Issue invoices and export documentation, liaising with freight forwarders
- Plan and track shipments, ensuring customers receive timely updates
Customer Relations
- Manage international customer communication (email & phone)
- Provide technical and commercial support on products
- Handle shipment errors and ensure prompt resolution
Sales & Logistics Coordination
- Work with production and shipping teams to meet delivery deadlines
- Monitor order reservations and BI tracking
- Maintain customer and freight forwarder records
Shipping & Packaging
- Oversee shipment tracking and quality control
- Negotiate and secure the best transport rates with logistics providers
Support & Continuous Improvement
- Ensure compliance with quality, environmental, and safety standards
- Contribute to process optimization and overall customer service KPIs
