Motion IS Service Manager

vor 3 Wochen

Zürich, Zürich, Schweiz ABB Vollzeit

About the Role:


This role is part of our Motion (MO) Data & Analytics team, supporting common Data and Analytics services for Motion and other Business Areas. Our goal is to deliver critical services using Snowflake as the main platform for Data & Analytics.



Responsibilities:



  • Design, implement, and maintain the framework to deliver the services, in scope, in time, in budget, and in line with customer expectations.
  • Work closely with senior stakeholders, particularly with Relex Governance Board and Relex Application Owner, which provide global transactional and reporting services for operations management, continuous improvement, and global quality management.
  • Take ownership and knowledge of the service for service management, escalate Point of Contact for Major Incidents, and attend service review meetings to facilitate service management.
  • Improve the service in cooperation with the Continuous Service Improvement teams, attend Service Level Agreement (SLA) and Operational Level Agreement (OLA) creation meetings, and implement the service delivery strategy and service delivery plan for assigned services.
  • Manage the cooperation with key supplier(s) in a daily manner, ensure actions are taken according to defined priorities, and ensure work is compliant with Corporate IS and any other applicable ABB Regulations and Guidelines.
  • Manage the service financials according to received budget and ABB regulations.


Requirements:



  • Master's degree in information management, Computer Systems, Business Engineer, or a similar field.
  • At least 3 years of experience in Data Analytics.
  • Fluency in English (written and spoken).
  • Some knowledge of ITIL processes, Scrum Framework, and IS technology MS Stack.
  • Excellent experience in figuring out business requirements and translating them into technical IS capabilities and solutions.
  • Strong experience in project planning and execution, as well as economic aspects of system management and lifecycle.
  • Proven ability to manage internal and external senior stakeholders.


About Us:


It is our mission in IS to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical and analytical mind and the drive to help us stay ahead of the competition, you are the one we are looking for.



We Value Diversity:


We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe.

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