Customer Documentation Specialist, EMEA Role

vor 1 Monat

Kaiseraugst, Aargau, Schweiz DSM Vollzeit
Customer Documentation Specialist, EMEA Job Description

We are seeking a highly skilled Customer Documentation Specialist to join our EMEA team. As a key member of our customer support team, you will be responsible for managing customer documentation requests across all B&C segments.

Key Responsibilities:

  • Manage daily EMEA customer requests with speed and customer orientation, in line with B&C strategy and customer segmentation plan.
  • Ensure the overall quality, completeness, and timely delivery of customer documentation requests, if necessary by coordinating with key internal stakeholders on both a regional and global scale.
  • Provide technical documentation training to account managers and distributors.
  • Report regional customers' requests statistics to the regional team.

We Offer:

  • A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
  • A space to grow by encouraging and supporting curiosity and an open mindset.
  • A culture that prioritizes safety and well-being, both physically and mentally.
  • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
  • An eagerness to be one team and learn from each other to bring progress to life and create a better future.

You Will Bring:

  • Education in cosmetics or technical expertise / product know-how in Beauty & Care would be an advantage.
  • At least 5 years of experience in B2B or B2C business.
  • English language skills both verbal and written; additional languages are an advantage.
  • Ability to translate internal oriented information to a customer-oriented answer.
  • Strong written and verbal communication skills, particularly related to challenging requests.
  • Analytical mindset and prioritization-related skills.

We Are Committed to Diversity, Equity & Inclusion:

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there's a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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