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Supply Chain Platform Service Delivery Manager

vor 2 Monaten

Petit Lancy, Genf, Schweiz Wella Vollzeit

Supply Chain Service Delivery Manager

We are seeking an experienced IT Service Delivery Manager to join our Supply Chain team. As a key member of our team, you will be responsible for ensuring the smooth operation of our Supply Chain applications and services.

Key Responsibilities:

  • Interface between IT and business operations teams for Supply Chain
  • Focus on ensuring the business application service requirements and impacts are understood and that operational services delivered meet the requirements of the business
  • Act as IT operational expert and point of contact for all incidents and service request escalation
  • Liaise with infrastructure teams, managed service providers, application vendors and IT Business Partners to define service roadmaps and ensure continuous service improvement
  • Make sure root cause analysis (RCA) is delivered for P1 Incidents and Problem records
  • Govern incidents (P1 – P4), problems and changes affecting R&D, HR and all Reporting domains
  • Manage L1 Triage Apps support – cooperate with Vendors and Wella Application Owners
  • Project Management – Act as IT Delivery Lead for the Small Enhancement portfolio following the IT Change Delivery Framework.
  • End to End responsibility to support and enhance Supply Chain solutions SAP ECC (SD,MM,IM,MDG), Ariba Blue Yonder planning and WM management reporting, other applications/solutions
  • Cooperate with other IT functions, PMO and Supply Chain business teams.
  • Performs requirements definition and systems analysis within the Supply Chain domain.
  • Reviews SOWs and negotiates with vendors when required.
  • Evaluate vendors and solutions.
  • Ensures vendors develop and maintain appropriate documentation.
  • Develops technical specifications and configuration guidelines.
  • Assists in the development of requisite systems plans and technology architectures.
  • Supports the relevant standards and methodologies.
  • Design, configure, test, and implement enhancements in the solutions when required.
  • Ensures systems configurations are performed within the manufacturer guidelines to ensure supportability of the product.
  • Provide regular reporting on service operations, KPIs / SLAs
  • Schedule and coordinate regular Service Governance Review sessions
  • Pro-actively communicate to operation stakeholders
  • Participate in project meetings and provide operations input based on current demands/requirements
  • Ensures the usage of IT Best Practices.
  • Maintains state-of-the-art knowledge and skills in the assigned domain and researches and evaluates new-age systems solutions.

Requirements:

  • Higher education (master's degree) with an orientation in business-related fields
  • Fluent in English.
  • 5+ years professional experience in IT Supply Chain Management. Experience of implementing large complex projects/programs via IT in international environment.
  • Have a good track record in a FMCG industry preferably in Personal Care Product Manufacturing.
  • Strong communication and problem-solving skills, ability to defend the Core Model position, and ability to work with and influence stakeholders at all levels.
  • Strong Leadership and team management.
  • Ability to challenge, open minded and active listening.
  • Ability to understand and synthesize business needs from multiple sources, and identify arbitration needs.
  • Have superior communication and interaction skills, including tact and diplomacy.
  • Ability to collect data and report blocking points.
  • Issue resolution and value realization oriented.

What We Offer:

  • Luxmed Medical Insurance
  • Life Insurance
  • PPK pension plan
  • Lunch card
  • Birthday as a holiday- celebrate with your loved ones
  • Occasional products sample to enjoy our amazing products
  • Access to great discounts on our amazing products with Wella and ghd shop online
  • Bonus for birth of your child
  • Bonus if you are getting married
  • Multisport card
  • Counselling support for you and your family (financial, legal, psychological support)
  • 5 days of additional holiday per year after 5th anniversary
  • Social Fund
  • Glasses refund
  • Attractive referral bonus for recommending friends to work at Wella