Technical Excellence Leader

vor 24 Stunden

Kirchberg BE, Bern, Schweiz Selecta AG Vollzeit

At Selecta AG, we are seeking a seasoned professional to join our team as a Technical Excellence Leader. In this role, you will be responsible for driving service delivery excellence across our operations.

Job Overview

The Technical Excellence Leader will play a crucial part in optimizing our technical services, ensuring seamless execution of our core business activities. With your expertise in service excellence and operations, you will lead initiatives to boost performance, enhance client satisfaction, and drive cost efficiency.

Responsibilities
  • Lead local technical operational excellence activities for Selecta Solutions, focusing on digital vending machines, coffee machines, smart fridges, snack markets, and other key areas.
  • Optimize service level fulfillment for Selecta core services, including technical repairs and new machine installations, towards leading service levels.
  • Drive continuous service improvement and quality levels across the core elements of Technical Services, encompassing planning, day-to-day operations, and logistic footprint & warehouse operations throughout the entire service lifecycle.
  • Define and actively manage service level performance, focusing on efficiency, costs, and client service.
  • Act as a leader in Service Excellence at the intersection of Service Excellence and Technology to boost performance through leveraging IoT, robotics, and automation.
Requirements

To succeed in this role, you will need:

  • A degree in Engineering, Business Administration, Finance, or Commercial background with a Bachelor's degree or equivalent.
  • Further education in Project Management (e.g., PMI) is desirable.
  • 5-10 years' experience in service excellence & operations, logistics, retail business (e.g., with a proven track record in Lean Management certification, Six Sigma, etc.).
  • Clear historic responsibility and experience in a national service excellence improvement program, leading to significant improvement in service levels, client satisfaction, and cost-to-serve reduction.
What We Offer

We offer a competitive salary range of 120,000 CHF - 160,000 CHF per annum, depending on experience, along with opportunities for growth and development within a dynamic organization.

This is an excellent opportunity for a motivated and experienced professional to join our team and contribute to the success of Selecta AG.

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