Senior Operations Excellence Manager

vor 1 Woche

Kirchberg BE, Bern, Schweiz Selecta AG Vollzeit

Selecta AG is seeking a highly skilled Senior Operations Excellence Manager to lead its local Technical Operational Excellence activities for Selecta Solutions. This role involves optimizing service level fulfillment for core services, including technical repairs and new machine installations, towards leading service levels.

Salary:

The estimated annual salary for this position is $120,000 - $180,000, depending on experience.

This role requires a strong background in service excellence & operations, logistics, retail business, with a proven track record in Lean Management certification, Six Sigma, etc. The ideal candidate will have 5 to 10 years' experience in a national service excellence improvement program, leading to significant improvement in service levels, client satisfaction, and cost-to-serve reduction.

About the Role:
  • Lead local Technical Operational Excellence activities for Selecta Solutions, including digital vending machines, coffee machines, smart fridges, snack markets, etc.
  • Optimize service level fulfillment for core services, including technical repairs and new machine installations, towards leading service levels.
  • Drive continuous service improvement and quality levels across the core elements of Technical Services, including planning, day-to-day operations, and logistic footprint & warehouse operations throughout the entire service lifecycle.
  • Define and actively manage service level performance, focusing on efficiency, costs, and client service.
  • Act as a leader in Service Excellence at the intersection of Service Excellence and Technology to boost performance through leveraging IoT, robotics, and automation.

The successful candidate will be responsible for developing and implementing a Service Excellence Strategy to deliver 'best-in-class' solutions from Group across countries and the entire service portfolio. They will also standardize and implement mid-term improvement measures to increase client satisfaction, service level improvement, training & automation, and analytics & performance management.

Requirements:
  • Engineering, Business Administration, Finance, or Commercial background with a Bachelor's degree or equivalent.
  • Further education in Project Management (e.g., PMI).
  • 5 to 10 years' experience in service excellence & operations, logistics, retail business.
  • Clear historic responsibility and experience in a national service excellence improvement program, leading to significant improvement in service levels, client satisfaction, and cost-to-serve reduction.
  • Affinity with international companies, matrix organizations, cross-cultural leadership, fast-paced, and restructuring environments.

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