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Technical Excellence Leader

vor 3 Monaten

Kirchberg BE, Bern, Schweiz Selecta AG Vollzeit
Technical Excellence Leader

Selecta AG, a leading provider of coffee and innovative food solutions, is seeking a Technical Excellence Leader to drive service excellence and operational improvement across its European operations. As a key member of the Selecta team, you will be responsible for leading local technical operational excellence activities, optimizing service level fulfillment, and driving continuous service improvement and quality levels.

Key Responsibilities
  • Lead local technical operational excellence activities for Selecta Solutions, including digital vending machines, coffee machines, smart fridges, and snack markets.
  • Optimize service level fulfillment for Selecta core services, including technical repairs and new machine installations, towards leading service levels.
  • Drive continuous service improvement and quality levels across the core elements of Technical Services, including planning, day-to-day operations, and logistic footprint & warehouse operations throughout the entire service lifecycle.
  • Define and actively manage service level performance, focusing on efficiency, costs, and client service.
  • Act as a leader in Service Excellence at the intersection of Service Excellence and Technology to boost performance through leveraging IoT, robotics, and automation.
  • Develop and implement a Service Excellence Strategy to deliver "best-in-class" solutions from Group across countries and the entire service portfolio.
  • Standardize and implement mid-term improvement measures to increase client satisfaction, service level improvement, training & automation, and analytics & performance management.
  • Leverage best-in-class solutions to upscale service delivery across all country operations, utilizing telemetry or IoT.
  • Drive and steer country-specific improvements in service delivery in a centralized, coordinated way to secure timely realization of defined benefits.
  • Lead transformation and service improvements in a program lead role.
  • Develop initiatives to promote operational excellence across the Group's network.
  • Support operational teams in the use of business tools and operational processes, and in the continuous development of these tools and processes.
  • Monitor and continuously optimize the geographical operating footprint in line with country-specific projects on logistic network & warehouse operations.
  • Support the achievement of KPIs and develop new KPIs to support evolving business operations and client satisfaction.
  • Support operational teams in new projects, with a particular focus on data analytics and interpretation of information.
  • Work closely with finance and commercial functions, OP's team leaders in the country, and collaborate directly with Group Operational Excellence.
  • Manage the team of Group Experts in Service and Operations Excellence.
  • Able to travel up to 20% within Switzerland.
Requirements
  • Engineering, Business Administration, Finance, or Commercial background with a Bachelor's degree or equivalent.
  • Further education in Project Management (e.g., PMI).
Profile
  • 5 to 10 years' experience in service excellence & operations, logistics, retail business (e.g., with a proven track record in Lean Management certification, Six Sigma, etc.).
  • Clear historic responsibility and experience in a national service excellence improvement program, leading to significant improvement in service levels, client satisfaction, and cost-to-serve reduction.
  • Affinity with international companies, matrix organizations, cross-cultural leadership, fast-paced, and restructuring environments.
  • Experience in best-in-class transformation and change management ideally in mid-sized businesses with corporate structure.
  • Entrepreneurial with a dedicated business acumen.
  • German or French C2 or native, English C1 or native, further languages are a plus.
  • Positive and problem-solving mindset, self-starter with a high level of motivation to work autonomously.
  • Ability and courage to think "out-of-the-box".
  • Hands-on, solution-oriented, structured, precise, data-driven, and strong analytical skills with excellent organizational skills to manage a large number of ongoing projects and prioritize appropriately.
  • Business acumen and clear drive to implement meaningful solutions.
  • Strong communication skills & networker, discrete and resilient.
  • Willingness to travel.
  • Great interest in new technologies, digitization, and data analytics.