AI Support Specialist
vor 2 Monaten
About the Role
The AI Support Specialist plays a vital role as the primary liaison between Toloka AI's services and its global users. This individual possesses a comprehensive understanding of the company's services, the entire team, and its intricacies. Using clear and professional language, the AI Support Specialist assists users worldwide in comprehending the details of earning potential while performing tasks within the service.
Key Responsibilities
- Respond to user inquiries in writing, adhering to the company's established style and tone.
- Collect and analyze statistics on user appeals to derive valuable conclusions and insights.
- Enhance the internal knowledge base and documentation for users, ensuring seamless access to information.
- Participate in general meetings of the support team and the product department, fostering collaboration and open communication.
- Take responsibility for various aspects of user support, including troubleshooting and resolving complex issues.
Requirements
- Possess a passion for assisting people and providing exceptional service, with a customer-centric approach.
- Excel in written communication, with a strong command of English and Russian languages.
- Be able to independently find answers to questions using available documentation and resources.
- Previous experience in support services or written communication with individuals is a plus.
What We Offer
- Personal and career development opportunities, with a focus on employee growth and ambition.
- Flexibility in work arrangements, including remote employment options.
- A fixed monthly salary, providing stability and security.
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