Salesforce Lead Management Expert
Vor 2 Tagen
Merkle Switzerland AG, a dentsu company, powers the experience economy. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.
Become a part of our CRM & Loyalty Team as a Principal CRM & Loyalty Consultant specialized in Salesforce, and collaborate closely with the client team (product owner and their agile project organization) to implement 360° lead management in Salesforce.
The role involves leading client consultations on business processes and digital transformation. You will translate business needs into functional specs and user stories, ensuring quality, manage project workflows, goals, roadmaps, priorities, and sprints. As a solution advocate and trusted advisor, you will handle multiple client engagements and crisis situations. You will also facilitate client workshops using best practice methodologies.
Key responsibilities include consulting and supporting lead management and 360° customer view strategies, analyzing and improving lead management processes, developing concepts for a future-proof lead management solution on a SaaS platform, supporting solution design and implementation, ensuring quality, guiding acceptance by stakeholders and end users, conducting training and change management for solution adoption, and preparing reports and presentations to track project progress.
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