Customer Retention and Growth Specialist

Vor 6 Tagen


Rheinfelden Aargau, Aargau, Schweiz The Descartes Systems Group Inc. Vollzeit
In this role, you'll be responsible for driving customer retention and growth by building and maintaining strong relationships with our B2B customers. You'll work closely with internal teams to identify customer needs and develop tailored solutions to meet those needs.

Our cloud-based solutions are used by over 26,000 customers worldwide, and we're committed to innovation and sustainability. We help our customers transform their operations, enhance productivity, and improve customer satisfaction.

You'll serve as the primary point of contact for customer inquiries, escalations, and problem-solving, and collaborate with internal teams to ensure customer needs are met. You'll also analyze customer data to identify opportunities for optimization, upselling, and cross-selling.

To succeed in this role, you'll need at least 3-5 years of experience in customer success, account management, or customer service in a B2B environment, fundamental knowledge of electronic data interchange (EDI), experience in SaaS, logistics, supply chain, or retail from an advantage, excellent written and verbal communication skills in German and English, analytical skills to identify and implement strategic customer solutions, and experience working with ERP/CRM tools.

This is a dynamic and challenging role in a flexible and collaborative environment. You'll have the opportunity to work with key customers and contribute to their success, while also growing your skills and expertise in the field.

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