Customer Operations Manager

Vor 5 Tagen


Kanton Aargau, Schweiz Eriks Vollzeit

Role: Customer Operations Manager

Location: Cumbernauld, Central Belt

ABOUT THE ROLE
- To maintain an ongoing relationship with selected customers and sales staff.
- Leadership, management, and development of team on site
- Complete ownership of the customer relationship
- Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
- Responsibility for driving the success of the site, including P&L
- Responsible for driving the success of site KPI's
- Continuous Improvement initiatives relating to the stores and associated processes
- People Management and Leadership
- Problem solving
- Customer focus
- Communication
- Drive effective ordering of stock items and planning for maintenance breaks - client system and EoS.
- Being both an escalation and initial point of contact for the customer
- Responding to client enquiries and requests - Non-stock, across multiple vendors.
- Ensure order expediting is up to date

Working Hours:
Mon - Fri: 8.00am - 4.30pm

Working Hours: 40

Breaks: 30 mins

ABOUT YOU
- You’re driven by the thought of delivering customer service excellence onsite with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships onsite doesn’t phase you, in fact, you relish the opportunity to develop with ERIKS.

Your main skills will include:

- Organisation
- Problem solving
- Customer focus
- Communication
- Leadership & Management

Your offer:
And if that wasn't enough to pique your interest, we also offer a very competitive salary and a range of benefits including:

- 25 days plus bank holidays annual holiday entitlement
- Contributory Pension Scheme
- Bike to Work Scheme
- Life Assurance
- Up to 1 day’s paid leave to concentrate on your wellbeing
- A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:

- Unlimited mental health support from qualified mental healthcare professionals
- 24/7, unlimited remote GP appointments - so you can get fast access to a doctor at a time convenient to you
- Six 1-2-1 nutritional video consultations per year
- Six 1-2-1 digitally delivered personal training sessions per year
- 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year
- Physiotherapy — eight sessions a year shared between you and your partner
- Medical second opinions
- Savings and discounts for savings on weekly costs
- On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing
- Company Sick Pay from day 1
- Group Income Protection - after a period of sickness absence
- Long service recognition
- Free unlimited access to LinkedIn Learning
- Free ERIKS Branded workwear
- Free Eye tests
- Car or Car allowance

About us:
Hi, we’re ERIKS - a leading Specialised Industrial Service Provider.

We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland. We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Our mission is to make our customer’s industry work better.

We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

Which is where you come in

Why ERIKS?

By joining ERIKS, you’ll be part of something special.

Being part of something special means more than just the work you do. It's the great people you work with, the support you receive from your managers, and the specialism that is at the core of everything we do at ERIKS.

Whether it’s development that is built around you and your career goals or the opportunity to be part of something much bigger than the team you join, it’s all here for you at ERIKS.

What are you waiting for? We can’t do it without you



  • Rheinfelden, Aargau, Aargau, Schweiz The Descartes Systems Group Inc. Vollzeit

    Job OverviewWe're seeking an experienced Senior B2B Customer Success Manager to join our team in Switzerland. As a key member of our customer success organization, you'll be responsible for building and maintaining long-term relationships with our B2B customers, ensuring they maximize the value of our solutions.About DescartesDescartes is a leading provider...


  • Kanton Solothurn, Schweiz Ypsomed Vollzeit

    Zur Verstärkung im Bereich Operations in der Abteilung Operation Services suchen wir am Standort Burgdorf / Solothurn eine organisationsstarke Persönlichkeit als **Operation Project Manager**: **Ref-Nr. 4623**: **100%**: **Operation Project Manager**: **100%**: **Ihre Hauptaufgaben**: - Gesamtprojektleitung in einer Matrixorganisation mit internen und...


  • Kanton Freiburg, Schweiz constellr GmbH Vollzeit

    **About constellr** We are operating at the interface of climate tech, agriculture, and space, combining engineering, Earth Observation, and agronomy to address one of the biggest challenges of our time: how to ensure global food security! With offices in **Brussels**, **Freiburg,** **Munich, and Toulouse,** we are a diverse team, comprised of highly...


  • Kanton Zürich, Schweiz Beekeeper Vollzeit

    As a Enterprise Customer Success Manager, you will support our largest customers in effectively rolling out Beekeeper, adopting it widely across their organization, and continuously gaining business value from our products and services. **Your Responsibilities**: - Partner with customers to understand their strategic goals, priorities, and desired business...


  • Kanton St. Gallen, Schweiz BlackLine Vollzeit

    Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...


  • Rheinfelden, Aargau, Aargau, Schweiz The Descartes Systems Group Inc. Vollzeit

    In this role, you'll be responsible for driving customer retention and growth by building and maintaining strong relationships with our B2B customers. You'll work closely with internal teams to identify customer needs and develop tailored solutions to meet those needs.Our cloud-based solutions are used by over 26,000 customers worldwide, and we're committed...


  • Rheinfelden, Aargau, Aargau, Schweiz The Descartes Systems Group Inc. Vollzeit

    Your Role at DescartesWe are seeking an experienced Customer Success Manager with a strong background in EDI and B2B customer relationships to join our team in Switzerland. As a central point of contact for our clients, you will be responsible for establishing and maintaining long-term customer relationships to ensure the maximum value from our solutions.Key...


  • Kanton St. Gallen, Schweiz Crossover Vollzeit

    The telecom industry’s customer support sector is known for lengthy response times, rigid processes, and often disconnected experiences that leave customers frustrated and underserved. As businesses increasingly demand immediate, personalized solutions, traditional models struggle to keep up. Reports indicate that over 60% of customers will leave a...


  • Rheinfelden, Aargau, Aargau, Schweiz The Descartes Systems Group Inc. Vollzeit

    About The Descartes Systems Group Inc.We unite the people and technology that move the world by combining innovative solutions, powerful trade intelligence, and a broad network reach to help businesses transform their supply chains and logistics operations. Our goal is to provide efficient, secure, and agile supply chain management for customers across...


  • Rheinfelden, Aargau, Aargau, Schweiz The Descartes Systems Group Inc. Vollzeit

    Descartes Unites the People and Technology that Move the WorldThe need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where...

  • Aml Investigator

    Vor 2 Tagen


    Kanton Basel-Stadt, Schweiz Tether Operations Limited Vollzeit

    Tether enables businesses - including exchanges, wallets, payment processors, financial services and ATMs - to easily use reserve-backed tokens on blockchains. By leveraging blockchain technology, Tether allows you to store, send and receive digital tokens person-to-person, globally, instantly, and securely for a fraction of the cost of alternatives....


  • Kanton Basel-Landschaft, Schweiz JLL Vollzeit

    About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an...


  • Kanton Bern, Schweiz IBM Vollzeit

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Logistics Specialist

    Vor 6 Tagen


    Rheinfelden, Aargau, Aargau, Schweiz a. hartrodt (Schweiz) AG Vollzeit

    Company Overviewa. hartrodt (Schweiz) AG is an international company headquartered in Hamburg with over 2,000 employees worldwide. We operate in more than 80 offices across 100 countries, providing our customers with first-class logistics solutions from a single source since 1887.We are known for our customer orientation, product experience, flexibility, and...


  • Kanton Basel-Stadt, Schweiz Amentum Vollzeit

    **Amentum **is looking for a **Retail Store Manager - ERRP** to join our team on **Andros Island, Bahamas**. The Atlantic Undersea Test and Evaluation Center (AUTEC) Mission is to provide Naval Warfare Centers, the Fleet, and other customers with accurate undersea, surface, and in-air three-dimensional tracking data and other unique Atlantic test facilities....


  • Kanton Basel-Stadt, Schweiz Amentum Vollzeit

    **Amentum** is seeking a **Warehouse Supervisor** to work in **Andros Island, Bahamas** on the Atlantic Undersea Test and Evaluation Center (AUTEC) project. The **Warehouse Supervisor** will perform functions at AUTEC in support of warehouse management, demonstrate proficiency with warehouse management software, have strong leadership skills, excellent...


  • Kanton Basel-Stadt, Schweiz Amentum Vollzeit

    **Amentum** is seeking a **Retail Store and Warehouse Manager**to work on **Andros Island, Bahamas** on the Atlantic Undersea Test and Evaluation Center (AUTEC) project. The **Retail Store and Warehouse Manager**will perform functions at AUTEC in support of store and warehouse management, demonstrate proficiency with warehouse management software, have...


  • Kanton St. Gallen, Schweiz Crossover Vollzeit

    The telecom industry’s customer support sector is known for lengthy response times, rigid processes, and often disconnected experiences that leave customers frustrated and underserved. As businesses increasingly demand immediate, personalized solutions, traditional models struggle to keep up. Reports indicate that over 60% of customers will leave a...


  • Kanton St. Gallen, Schweiz Crossover Vollzeit

    The telecom industry’s customer support sector is known for lengthy response times, rigid processes, and often disconnected experiences that leave customers frustrated and underserved. As businesses increasingly demand immediate, personalized solutions, traditional models struggle to keep up. Reports indicate that over 60% of customers will leave a...


  • Rheinfelden, Aargau, Aargau, Schweiz Tillotts Pharma AG Vollzeit

    To be located at our HQ in Rheinfelden we are looking for aSenior Legal Counsel Commercial Operations 100%Chemistry / Pharma / BiotechnologyRheinfeldenYour key responsibilitiesProviding legal advice to Commercial Operations headquartered in Rheinfelden comprising the departments Market Access, Business Management, Marketing as well as International Alliance...