Customer Service Specialist
vor 3 Wochen
We are seeking a highly skilled Customer Service Specialist to join our team at Medela. As a key member of our Customer Service team, you will be responsible for managing client orders and organizing transport to our subsidiaries abroad.
Key Responsibilities:
- Coordinate workload distribution within the team based on capacity planning and monitor KPIs
- Maintain close contact with the warehouse and other internal stakeholders to ensure smooth product flow and availability
- Process customer purchase orders, organize returns, and issue credit/debit notes according to the existing approval matrix
- Handle customer complaints and escalate complex issues to the Customer Service Manager
Requirements:
- Commercial basic education and further education as foreign trade professional or similar
- 5+ years of experience in customer service, ideally in a similar role with functional responsibility
- Fluency in English and German
What We Offer:
- A culture characterized by inclusivity and respect that values and supports every member of our team
- Flexibility: If your role allows for it, you can work in a hybrid model with up to 3 days per week working from home
- Growth Opportunities: a range of learning initiatives, both on and off the job
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