Customer Service Specialist

vor 3 Wochen


Baar, Zug, Schweiz Medela Vollzeit
Customer Service Specialist

We are seeking a highly skilled Customer Service Specialist to join our team at Medela. As a key member of our Customer Service team, you will be responsible for managing client orders and organizing transport to our subsidiaries abroad.

Key Responsibilities:

  • Coordinate workload distribution within the team based on capacity planning and monitor KPIs
  • Maintain close contact with the warehouse and other internal stakeholders to ensure smooth product flow and availability
  • Process customer purchase orders, organize returns, and issue credit/debit notes according to the existing approval matrix
  • Handle customer complaints and escalate complex issues to the Customer Service Manager

Requirements:

  • Commercial basic education and further education as foreign trade professional or similar
  • 5+ years of experience in customer service, ideally in a similar role with functional responsibility
  • Fluency in English and German

What We Offer:

  • A culture characterized by inclusivity and respect that values and supports every member of our team
  • Flexibility: If your role allows for it, you can work in a hybrid model with up to 3 days per week working from home
  • Growth Opportunities: a range of learning initiatives, both on and off the job


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