Customer Service Operations Coordinator

vor 2 Wochen


Baar, Zug, Schweiz Seagull SA Vollzeit

We are seeking a highly organized and detail-oriented Customer Service Operations Coordinator to join our team at Seagull SA. Our dynamic and progressive organization in Freight Forwarding and Logistics is growing rapidly, and we need someone who can keep up with our high standards.



This role is perfect for someone with excellent communication and problem-solving skills, who is proficient in Microsoft Office applications, and has a strong understanding of import/export operations and customer service principles.



As a Customer Service Operations Coordinator, you will be responsible for managing customer inquiries, resolving issues, and providing exceptional customer service. You will also be working closely with our internal teams to ensure seamless communication and coordination.



Key Responsibilities:


  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Provide exceptional customer service, ensuring customer satisfaction and loyalty
  • Work closely with internal teams to ensure seamless communication and coordination
  • Assist with import/export operations, including documentation management and coordination
  • Ensure accurate and complete records for all import and export transactions


Requirements:


  • Excellent communication and problem-solving skills
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
  • Strong understanding of import/export operations and customer service principles
  • Fluency in English (German or other languages a plus)
  • High school diploma or equivalent required; BA in related field preferred


Working Hours:

Our core working hours are Monday-Friday from 8:30 a.m. to 5:30 p.m. Time allocated for lunch is 1 hour. Overall weekly hours (excluding lunch) are 40 hours.



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