Operations Associate

vor 3 Wochen

Zürich, Zürich, Schweiz Lime Vollzeit
Job Summary:

We are seeking a highly motivated and experienced Operations Associate to join our Zurich team. As an Operations Associate, you will play a critical role in enhancing our fleet, coordinating our teams in the warehouse and in the field, and providing local support to our riders.

Key Responsibilities:


  • Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicles.
  • Build a safe, compliant, and efficient warehouse environment that supplies a fully operational fleet of vehicles for Zurich.
  • Define new processes and best practices to drive operational excellence within the warehouse.
  • Partner cross-functionally on operations projects that result in identifying expansion opportunities within your region(s).
  • Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s).
  • Provide complaint management and customer incidents investigation support.
  • Partner with the local Government Relations representative to manage key Legal, Regulatory, and Safety issues.
  • Maintain positive relationships between customers, regulators/city officials, employees, and Lime management.
  • Collaborate with Engineering and Product teams to drive local initiatives for revenue growth.


Requirements:


  • 1-3 years of professional work experience; ideally 1+ year of experience within an Operations or Logistics position.
  • Experience leading teams or groups preferred.
  • Demonstrated expertise with the Zurich region and ability to anticipate operational needs and/or challenges within this area.
  • Grit and an entrepreneurial spirit with the ability to work in a warehouse environment.
  • High-energy and sound decision maker with the ability to make data-based decisions with a cost-focused mindset.
  • Fluent verbal and written English & Swiss German language skills. French language skills would be a bonus.
  • Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data.
  • Excellent communication and stakeholder management skills.
  • Clean driving license.


About Lime:

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work.

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