IT Support Specialist
vor 1 Monat
Job Summary
We are seeking a highly skilled IT Service Desk Technician to join our team at Emile Egger & Cie SA. As a key member of our IT department, you will be responsible for providing technical support and resolving issues for our employees and customers.
Key Responsibilities
- Manage and resolve service desk tickets and technical issues in a timely and efficient manner
- Install, configure, and support a wide range of IT hardware and software, including Microsoft Windows operating systems and services
- Maintain accurate records of local users and IT assets, and contribute to the global IT assets and user data management
- Provide troubleshooting and technical support services to end-users, ensuring minimal disruption to their work
- Assist with IT projects, including system upgrades and deployments, to ensure seamless integration and minimal downtime
- Ensure documentation of Service Desk processes and frequent case resolutions is up-to-date and accurate, facilitating knowledge sharing and best practices
- Collaborate with the Global IT team to deploy global systems and resolve complex issues, promoting a unified and efficient IT environment
- Contribute to the continuous improvement of the Service Desk services, identifying areas for enhancement and implementing process improvements
Requirements
- CFC in IT, possibly supplemented by higher education in IT, or equivalent qualification
- 3-6 years of experience in IT service desk or related roles, with a strong understanding of IT systems and processes
- Fluent French and English, both written and spoken, with excellent communication and interpersonal skills
- Strong knowledge of Microsoft Windows operating systems and services, as well as good multidisciplinary technical skills in computer systems
- Working knowledge of M365, Intune, and Entra services, with a fundamental understanding of IT security and Networking
- Technical certifications, such as CompTIA, Microsoft, or Cisco, are a plus
- Strong customer-focused attitude, with a problem-solving mindset and excellent ability to collaborate with a local and global team
- Willingness to learn and adapt to new technologies and processes, with a proactive approach to professional development
What We Offer
- An internationally active industrial company with a diverse range of tasks and opportunities for growth
- A dedicated, motivated, and supportive team environment, with a focus on collaboration and knowledge sharing
- Training and development possibilities, to enhance your skills and expertise in IT
How to Apply
We look forward to receiving your full application, including your CV and work certificates. For more information about our company, please visit www.eggerpumps.com.
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