Business Process Optimization Lead

Vor 6 Tagen


Zürich, Zürich, Schweiz HR Talent House SA Vollzeit
About the Role

We are seeking a highly skilled and experienced professional to join our team as an Insurance Transformation Manager at HR Talent House SA. As a key member of our organization, you will play a crucial role in driving business transformation and process optimization initiatives within the insurance industry.

Key Responsibilities
  • Lead Business Transformation: Develop and implement strategic plans to drive business transformation and process optimization in the insurance sector.
  • Process Optimization: Identify and address operational inefficiencies and bottlenecks in insurance processes, and implement streamlined workflows and automation initiatives to boost efficiency and reduce operational costs.
  • Strategic Planning: Collaborate with senior executives to align business objectives with digital transformation, process improvement, and technology adoption.
  • Customer-Centric Solutions: Drive customer-focused strategies by utilizing data analytics, customer journey mapping, and personalized service offerings to enhance customer satisfaction, retention, and loyalty.
  • Thought Leadership: Contribute to thought leadership by writing articles, hosting webinars, and delivering presentations to establish our firm as a leader in the industry.
  • Industry Expertise: Stay updated on industry trends, regulatory changes, and disruptive innovations to inform and guide clients effectively.
Requirements
  • A Master's degree or higher in Business, Accounting, Finance, Engineering, or a related field.
  • A minimum of 5 years' experience in consulting or a senior role within an insurance company, specifically in the P&C (Property & Casualty) sector, either retail or commercial.
  • In-depth understanding of the Swiss Insurance Market.
  • Relevant certifications in areas such as change management, project management, or digital transformation.
  • Strong ability to envision and communicate a strategic future direction for insurance organizations.
  • Skilled in data analysis to support strategic decision-making.
  • Proven experience collaborating with cross-functional teams, demonstrating excellent teamwork and a belief in the power of collective achievement.
  • A strong inclination to explore innovative ideas, challenge traditional insurance practices, and continuously develop your technical expertise.
  • Fluency in both English and German is required.


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