Senior IT Service Delivery Manager

vor 24 Stunden

Kaiseraugst, Aargau, Schweiz Solvias AG Vollzeit

Job Title: Senior IT Service Delivery Engineer

Job Summary:

Solvias AG is seeking a highly skilled Senior IT Service Delivery Engineer to join our team. As a key member of our IT department, you will be responsible for ensuring the delivery of high-quality IT services to our customers. This is a challenging opportunity for a motivated and experienced professional to make a real impact in a dynamic and innovative company.

Key Responsibilities:

  • Service Delivery Management:

Ensure that IT services meet agreed service levels and performance targets.

Collaborate with business units to understand service requirements and ensure seamless service delivery.

Monitor and report on IT service performance, identifying areas for improvement.

  • Incident and Problem Management:

Act as a point of escalation for complex incidents and problems.

Lead root cause analysis for major incidents and ensure timely resolution.

Implement long-term solutions to recurring issues, minimizing downtime and service disruptions.

  • Service Improvement:

Analyze and improve existing IT service processes, driving continuous improvement.

Identify opportunities for service automation and optimization.

Work closely with internal and external teams to implement service improvements.

  • Vendor and Stakeholder Management:

Liaise with third-party vendors to ensure services are delivered according to contractual agreements.

Manage vendor relationships and ensure SLAs are adhered to.

Provide regular updates to stakeholders on service performance and any ongoing issues.

  • Change and Release Management:

Support the IT Change Management process, ensuring minimal service impact during changes.

Oversee the release of new software and hardware, ensuring successful implementation with minimal disruption to services.

  • Security and Compliance:

Ensure that all IT services adhere to security and compliance standards.

Collaborate with security teams to resolve any vulnerabilities or security incidents.

  • Technical Leadership:

Provide technical guidance and mentorship to junior members of the service delivery team.

Lead projects to deploy or enhance IT infrastructure and services.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5-7 years of experience in IT service delivery or related technical roles.
  • ITIL certification (Foundation or higher) is required.
  • Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).
  • Proven experience in managing service levels, incidents, and problem resolution.
  • Strong understanding of network, server, and storage infrastructure.
  • Familiarity with service management tools (e.g., ServiceNow, MS Dynamics).
  • Experience in managing services in a hybrid environment (cloud and on-premise).
  • Advanced certifications in networking (e.g., CCNA, CCNP) or cloud (e.g., AWS Certified Solutions Architect).
  • Knowledge of DevOps methodologies and tools.
  • Strong customer-focused mindset with the ability to build strong relationships.
  • Proactive and adaptable, with a willingness to continuously improve.
  • Able to work effectively under pressure and manage multiple priorities.

What We Offer:

Solvias AG offers a dynamic and innovative work environment, with opportunities for professional growth and development. We provide a competitive salary and benefits package, as well as a well-structured onboarding program and intensive training in the beginning. The possibility for further development and a chance to make a real impact in a company that values respect, responsibility, and reliability.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your online application. We look forward to receiving your application and discussing this opportunity further.

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