Product Quality Investigator
Vor 6 Tagen
The Post-Market Quality department at Roche is a Centre of Excellence for the resolution of software global product issues and monitors effective resolution of global and local cases ensuring optimal levels of customer satisfaction and regulatory compliance.
As a Product Quality Investigator, you will be dealing with questions concerning product quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions and data communication.
Your key responsibilities will be:
- Assuming full accountability for the timely processing of individual complaints
- Documenting according to regulatory and ISO quality system requirements
- Consulting senior team members on technical or process-related aspects
- Representing and communicating results of individual cases/issues in interfacing meetings
Requirements:
- Currently enrolled as a student or have recently graduated in Information Technology or Computer Engineering
- Knowledge in Database development platforms and ability to read and understand source code (SQL)
- Able to work in a multi-cultural and international environment
- Knowledge of hospital/laboratory environments is desired
- Strong communication skills in English (written and spoken) are essential
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