Zürich Store Leadership Position
vor 4 Wochen
Job Overview
We are seeking a highly skilled and experienced Store Manager to lead our prestigious Bulgari flagship boutique in Zürich. As a Brand ambassador, you will be responsible for maximizing the overall brand image, client experience, and store productivity in various areas such as sales, operations, and after-sales services for high-end jewelry, watches, and accessories.
Key Responsibilities
- Lead the store team to deliver a unique and memorable client experience, providing luxury service on any occasion.
- Motivate the store team to engage with clients beyond in-store transactions and foster an omnichannel mindset.
- Ensure the team's expertise in product knowledge, storytelling, and selling skills.
- Guarantee the best team adoption and understanding of all digital tools.
- Facilitate new omnichannel client journeys, promoting client services offered within the Maison.
- Transform the success factors of in-store client experience to remote modes.
- Set a clienteling store strategy in alignment with the Maison's strategy to develop client engagement and loyalty across all touchpoints.
- Demonstrate the ability to recruit clients by leveraging local networks and cultivating key industry-related relationships.
Requirements
- 10 years of experience in a similar position within a high-end luxury boutique.
- Expertise in retail store operations and sales techniques.
- Extensive knowledge of marketing, media, and merchandising.
- Fluency in English and proficiency in German, Italian, or French.
About Bulgari
Founded in 1884, Bulgari's name has become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique. Internationally renowned and part of LVMH group, from our roots in jewelry and watches we have branched out into accessories, perfumes, and luxury resorts. Excellence, enthusiasm, and passion are the chemistry of everything we do.
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