Digital Services Specialist

vor 2 Wochen

Genf, Genf, Schweiz Banque Lombard Odier & Cie SA Vollzeit
About Us

Banque Lombard Odier & Cie SA is a renowned global wealth manager and asset manager, focusing on sustainable investments. As a leading independent and innovative bank, we cater to private and institutional clients. Our group is one of the most capitalized worldwide, managing approximately CHF 300 billion across four continents from over 25 locations.

Our Mission

We strive to be the best in our field, driven by excellence and innovation. Respect is the foundation of our interactions, and integrity guides our actions. We are One Team, united by a passion for delivering exceptional service to our clients.

Job Description

We are seeking a highly motivated and customer-oriented individual to join our Digital Client Support team as a Digital Services Specialist. As a key member of our team, you will play a crucial role in assisting our customers in navigating and utilizing our online banking platform effectively.

Key Responsibilities:
  • Act as the primary point of contact for customers seeking assistance with online banking products and services.
  • Resolve customer inquiries and issues by providing accurate and timely information via phone, email, or chat support channels.
  • Help customers with online account setup, password resets, and general troubleshooting.
  • Educate customers about various features and functionalities of our online banking platform to enhance their user experience.
  • Troubleshoot technical problems and escalate complex issues to the appropriate teams for resolution.
  • Maintain comprehensive knowledge of the bank's online banking products, policies, and procedures.
  • Keep meticulous records of customer interactions, transactions, and inquiries using our CRM system.
  • Collaborate closely with other team members and departments to resolve customer concerns efficiently.
  • Stay up-to-date with industry trends and advancements in online banking technology.
  • Organise and set up internal training modules.
Requirements:
  • High school diploma or equivalent; bachelor's degree preferred. Hospitality graduates are welcomed.
  • Proven experience in a call center or customer service role, preferably in a banking or financial institution.
  • Strong understanding of online banking products, functionalities, and processes.
  • Proficient in using online banking platforms, mobile applications, and related technologies.
  • Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
  • Exceptional problem-solving skills with a keen attention to detail.
  • Ability to multitask, prioritize and work efficiently in a fast-paced environment.
  • Patient, empathetic, and a genuine desire to help customers.
  • Proficiency in using CRM systems and other call center software applications.
  • Trilingual proficiency (French, English, and German) is mandatory.
  • Residence in Switzerland is a must.

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