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Business Operations Manager

vor 1 Woche

Basel, Basel-Stadt, Schweiz IWG plc Vollzeit

At IWG plc, we're growing - and we want you to grow with us

With over 3,000 locations in 120 countries and 900 cities worldwide, our business centers offer the perfect setting for professionals from all industries to work together. In Switzerland alone, we operate more than 50 business centers across 15 cities.

We're a dynamic company with a strong focus on service and customer satisfaction. To achieve this, we're looking for a Community Sales Manager who will take operational responsibility of our site, lead the center team, and ensure our high standards are met.

The key responsibilities of this role include:

  • Operational management of the site
  • Technical leadership of the center team
  • Maintaining our center standard
  • Minimizing accounts receivable and identifying opportunities for growth
  • Providing top-notch customer support and ensuring high levels of satisfaction
  • Resolving customer complaints and escalating serious issues to management
  • Organizing events and community activities
  • Handling all operational and administrative tasks related to customers and the center
  • Daily customer inquiries and communication with landlords, suppliers, and internal departments

To succeed in this role, you'll need:

  • Successful completion of vocational training
  • Proficiency in German, French, and English (written and spoken)
  • Excellent manners and a professional appearance
  • A reliable, organized, and team-oriented personality
  • Strong communication skills
  • A high degree of independence, initiative, and flexibility
  • Familiarity with working in a team and sense of responsibility

As a member of our team, you'll have opportunities for career advancement and professional growth. We believe in challenging and promoting our talents through structured career models and training programs. Your ambition is what determines your journey with us.