Digital Banking Specialist
vor 2 Wochen
Lombard Odier is a leading global wealth management firm, providing a comprehensive range of investment and wealth management services to private and institutional clients. With a history spanning over 225 years, we have established ourselves as one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.
Our MissionAt Lombard Odier, our philosophy is to "Rethink Everything". This mindset drives us to continuously innovate and improve our services, ensuring that our clients receive the best possible experience. Within our Private Clients unit, the Digital Client Support team plays a critical role in designing, implementing, and managing the day-to-day operational execution of key banking and digital services.
Job DescriptionWe are seeking a highly motivated and customer-oriented individual to join our team as a Digital Services Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and support for our online banking products. Your primary focus will be on assisting customers in navigating and utilizing our online banking platform effectively.
Key Responsibilities- Act as the primary point of contact for customers seeking assistance with online banking products and services.
- Resolve customer inquiries and issues by providing accurate and timely information via phone, email, or chat support channels.
- Educate customers about various features and functionalities of our online banking platform to enhance their user experience.
- Maintain comprehensive knowledge of the bank's online banking products, policies, and procedures.
- Stay up-to-date with industry trends and advancements in online banking technology.
- Organise and set up internal training modules.
- Bachelor's degree preferred. Hospitality graduates are welcomed.
- Proven experience in a call center or customer service role, preferably in a banking or financial institution.
- Strong understanding of online banking products, functionalities, and processes.
- Proficient in using online banking platforms, mobile applications, and related technologies.
- Proficiency in using CRM systems and other call center software applications.
- Trilingual proficiency (French, English, and German) is mandatory.
We believe that building diverse teams contributes to our success and to delivering on this, we actively embed diversity, equity, and inclusion in our business strategy. It is an exciting time to join our team and be part of our mission to provide exceptional customer service and support for our online banking products.
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