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CRC Program Manager

vor 2 Monaten


Meyrin, Genf, Schweiz Richemont Vollzeit
About the Role

We are seeking a highly skilled CRC Program Manager to join our team at Richemont. As a key member of our organization, you will be responsible for delivering high-quality programs that drive business results and improve customer experiences.

Key Responsibilities
  • Program Delivery Management: Oversee the planning, execution, and monitoring of CRC programs to ensure timely and within-budget delivery.
  • CRC Process Expertise: Provide subject matter expertise on CRC processes and systems, ensuring that business stakeholders have a deep understanding of our capabilities.
  • Communication and Stakeholder Management: Develop and maintain strong relationships with business stakeholders, ensuring effective communication and collaboration throughout the program lifecycle.
  • Change Management: Coordinate change management activities with end-users, measuring the impact on business operations and identifying opportunities for improvement.
  • CRC Systems Continuous Improvement: Drive the continuous improvement of CRC systems, identifying areas for enhancement and implementing changes to improve efficiency and effectiveness.
  • Business Performance: Collaborate with business stakeholders to develop and implement strategies that drive business performance and improve customer experiences.
Requirements
  • Business Acumen: Possess a minimum of 7 years' business background, including experience in contact center, customer-focused consultancy, or customer service.
  • CRC Functional Expertise: Have a deep understanding of CRC processes and systems, with the ability to provide expert guidance to business stakeholders.
  • Interpersonal and Cross-Cultural Skills: Demonstrate strong interpersonal and cross-cultural skills, with the ability to work effectively with regional CRC management and business stakeholders.
  • Project Management: Possess project management experience and the ability to operate at all stages of the project lifecycle, from initial strategy through to full program delivery.
Your Journey with Us

If your application is selected, we will reach out to you for an informal introductory call. The next step would be a first technical interview with the Digital Operations Director, followed by a personal meeting with our HR Business Partner.