Senior Network Operations Team Manager

Vor 4 Tagen


Bern, Bern, Schweiz itjobs Vollzeit

Job Description:

The role of a Senior Network Operations Team Manager at itjobs involves overseeing the daily operations of the network team. This includes assigning and prioritizing tasks among team members, ensuring efficient workload management, and monitoring progress to maintain 24/7 network coverage.

Key Responsibilities:

  • Task Distribution: Assign and prioritize daily tasks and tickets among team members to ensure efficient workload management.
  • Team Supervision: Oversee the team's daily operations, monitor progress, and ensure adherence to established procedures and service quality standards.
  • Resource Planning: Coordinate team schedules, including shifts, on-call rotations, and resource allocation, to maintain 24/7 network coverage.
  • Employee Performance Review: Conduct regular performance evaluations, provide constructive feedback, and identify areas for professional development.
  • Operational Involvement: Dedicate approximately 50% of the time to working on daily NOC tasks, including ticket resolution, troubleshooting, and incident management.
  • On-Call Duty: Participate in the on-call rotation to provide 1st level support during emergencies and escalations.
  • Collaboration: Work closely with the engineering team to address complex issues and implement network improvements.
  • Process Improvement: Identify inefficiencies in workflows, propose enhancements, and drive the adoption of best practices.
  • Reporting: Prepare and present regular reports on team performance, ticket resolution metrics, and operational challenges to management.
  • Customer Communication: Ensure timely and professional communication with customers regarding incidents, updates, and resolutions.


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