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Electric Vehicle Aftersales Specialist
vor 1 Woche
BYD Europe is committed to building a zero-emission future that reconnects humanity with nature. We're looking for talented individuals who share this mission and want to create a positive impact by joining our dynamic team.
About the RoleThis Electric Vehicle Aftersales Specialist will be responsible for developing and implementing strategies to enhance partner service performance, driving service level improvement, and managing customer satisfaction goals.
Main Responsibilities- Develop and implement strategies to enhance partner service performance, set annual targets, and ensure goal achievement.
- Collaborate with legal and commercial teams to establish after-sales agreements with new distributors.
- Conduct regular regional visits, organize meetings, workshops, and activities with partners, reviewing business plans and securing quality of our service network.
- Investigate market information, cooperate with HQ on business planning, and manage customer satisfaction goals in collaboration with the Customer Service team.
- Bachelor's or master's degree, acquired by education or work experience, with strong leadership skills and at least 5 years of managerial experience.
- Proven experience as an After Sales Manager within an OEM environment, preferably automotive, with affinity for electric mobility.
- Strong communication and negotiation skills, excellent English and German language skills, and willingness to travel frequently within the territory and abroad.
- Customer service and automobile-related working experience, with knowledge of other CEE languages or Chinese a plus.
