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IT Support Specialist

vor 2 Monaten


Genf, Genf, Schweiz Michael Page Vollzeit
Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Michael Page. As a key member of our IT department, you will be responsible for providing exceptional technical support to our colleagues and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Technical Support: Provide face-to-face technical support to colleagues, investigating and resolving queries in a professional and empathetic manner.
  • Ticket Management: Ensure all user tickets are logged into the support desk system, resolve and close tickets in a timely manner, and keep users updated on progress.
  • Escalation and Training: Escalate complex tickets to senior team members and engage in training opportunities to develop skills and knowledge in key areas such as desktop support, networking, and operating systems.
  • Inventory Management: Oversee stock levels to ensure accuracy of records and maintain stock levels to meet office needs.
  • Incident Resolution: Resolve incidents across all sites and for colleagues working remotely.
  • Procurement Support: Provide cover and work closely with IT Procurement to respond to purchasing requests and queries.
  • System Maintenance: Ensure ongoing system updates, maintenance of hardware and software, and other ad-hoc IT duties.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with a strong understanding of Microsoft Windows 11, 10, and Office 365.
  • Technical Skills: Good understanding of how a helpdesk operates, troubleshooting skills, and experience with Microsoft Active Directory, web applications, networks, protocols, and emails.
  • Networking Knowledge: Good understanding of TCP/IP Networking, experience with DHCP, DNS, and VPN, and a basic knowledge of PC hardware with experience of diagnosing problems.
  • Language Skills: B2/C1 English level required, as well as French.