Customer Service Representative
vor 2 Wochen
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at Thermo Fisher Scientific. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Provide timely and effective support to customers via phone, email, and in-person interactions
- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Stay up-to-date with product knowledge and industry trends to provide expert advice to customers
- Meet or exceed customer satisfaction targets and key performance indicators
Requirements
- Commercial degree (KV, Handelsschule, HF) or equivalent experience
- 4+ years of successful experience in customer service in a GMP relevant environment
- Excellent communication and interpersonal skills
- Ability to work independently and proactively to resolve customer issues
- Valid driver's license and ability to travel within Europe
- Fluent English language skills, with proficiency in German and French a plus
What We Offer
- Competitive remuneration and annual incentive plan bonus
- Comprehensive healthcare package and range of employee benefits
- Opportunities for career growth and development in a dynamic and innovative organization
About Us
Thermo Fisher Scientific is a leading provider of scientific instrumentation and software, serving a wide range of industries including life sciences, healthcare, and environmental monitoring. Our mission is to enable our customers to make the world healthier, cleaner, and safer.
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