Retail and Digital Services Manager

Vor 7 Tagen


Genf, Genf, Schweiz Van Cleef & Arpels Vollzeit

About the Role

We are seeking a highly skilled and experienced Client Relationship Center Manager to join our team at Van Cleef & Arpels. As a key member of our organization, you will be responsible for managing the CRC boutiques across regions and markets, focusing on engagement and driving conversion while delivering exceptional client service.

Key Responsibilities

  • Run the business model for the CRCs, managing technical, design, and business needs to deliver a relevant and inspirational client experience.
  • Lead and support the deployment of new CRC projects to improve customer satisfaction, business impact, and efficiency.
  • Support the CRC teams across regions and markets in adapting and localizing the worldwide strategy, supervising ambassadors to ensure they are well-trained and aware of initiatives.
  • Ensure the CRC systems and tools roadmap roll-out and provide support on change management.
  • Track, analyze, and understand all details of business performance globally.
  • Manage a team of 2 people and serve as an ambassador for the CRC function.

About Van Cleef & Arpels

By joining Van Cleef & Arpels, you will become part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how, and creations.

What We Offer

  • A dynamic and challenging work environment.
  • Opportunities for career growth and development.
  • A comprehensive training program to ensure your success.


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