Global Customer Service Specialist

Vor 2 Tagen


Bulle FR, Freiburg, Schweiz Randstad (Schweiz) AG Vollzeit

Job Description

About Us

Randstad (Schweiz) AG is a Swiss staffing agency dedicated to connecting talented individuals with exciting career opportunities. We believe in fostering innovative partnerships and delivering exceptional results.

Job Title: Supply Chain Operations Manager

This senior role involves overseeing supply chain operations to ensure seamless execution and deliver high-quality customer experiences. Key responsibilities include managing end-to-end order processing, coordinating with internal teams, and analyzing customer forecasts to drive accurate demand planning.

Main Tasks and Responsibilities
  1. Collaborate with Internal Teams: Work closely with cross-functional teams to ensure timely deliveries, maintain accurate inventory levels, and respond promptly to customer inquiries.
  2. Analyze Customer Forecasts: Collect and analyze customer forecasts to inform short-term and long-term supply needs, leveraging market trends and historical data to optimize forecasting accuracy.
  3. Develop Strong Relationships: Foster proactive relationships with customers, listening to their needs and resolving issues efficiently while driving improvements in supply chain processes.
  4. Ensure Documentation Compliance: Prepare and verify shipping documentation according to relevant regulations and participate in product launches to oversee related supply chain requirements.
What Makes You Successful?

To excel in this challenging role, you must possess:

  • Exceptional Analytical Skills: Leverage data-driven insights to inform decision-making and optimize supply chain performance.
  • Effective Communication: Develop and maintain strong relationships with customers and internal stakeholders through clear, concise communication.
  • Project Management: Prioritize tasks, manage multiple projects simultaneously, and meet deadlines while maintaining flexibility and adaptability.
  • Industry Knowledge: Possess solid functional knowledge of Supply Chain processes and stay up-to-date on industry trends and best practices.
  • Language Proficiency: Speak fluent English and French, both written and spoken.


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