Service Delivery Manager

vor 4 Wochen


Baar, Zug, Schweiz Sonio AG Vollzeit
Beschreibung:

Weil du eine Herausforderung suchst, die dich fordert und deine Fähigkeiten in den Bereich IT Service Management bringt, suchen wir einen engagierten Service Delivery Manager. Als wichtiger Teil unseres Teams wirst du dir der Entwicklung und Pflege von langfristigen Kundenbeziehungen widmen. Regelmäßige Service Review Meetings sind ein wichtiger Teil deiner Arbeit, um sicherzustellen, dass wir den Kundenbedürfnissen gerecht werden. Deine Aufgaben umfassen auch die Überwachung der Serviceerbringung, die Koordination der Teams und das Eskalationsmanagement bei kritischen Vorfällen. Du wirst auch sicherstellen, dass die Service Level Agreements (SLAs) und Qualität eingehalten werden. Weitere wichtige Aufgaben sind die Verwaltung der Budgets für die Serviceerbringung, die Einhaltung des Kostenrahmens und die Entwicklung von Verkaufschancen im Cross- und Upselling. Darüber hinaus wirst du ein positives Teamumfeld fördern und deine Kollegen coachen. Die kontinuierliche Verbesserung der Prozesse und des Serviceportfolios ist für uns ein wichtiger Aspekt.

Wir bieten:

  • Ein inspirierendes und innovatives Umfeld, in dem du deine Kreativität entwickeln kannst.
  • Eine offene Unternehmenskultur, in der Kommunikation und Austausch an erster Stelle stehen.
  • Eine flexible Arbeitszeitgestaltung, die dir ermöglicht, deine persönlichen Fähigkeiten in einem unterstützenden Umfeld zu entwickeln.
  • Eine faire, marktgerechte Vergütung und zahlreiche Zusatzleistungen.


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