Service Desk Specialist

vor 3 Wochen


Lausanne, Waadt, Schweiz Protectas Vollzeit

About the Role


As a Service Desk Specialist at Protectas, you will be responsible for providing technical support to our business users across the country. This includes resolving user incidents and service requests in our ITSM tool, advising users on IT processes and technical solutions, and supporting onsite IT systems.


Key Responsibilities



  • Support user incidents and service requests in our ITSM tool
  • Advise users about IT processes and technical solutions
  • Support onsite IT systems
  • Plan onsite tasks
  • Deploy and setup computers, manage hardware life cycle
  • Keep IT assets information up to date
  • Propose actions to improve our processes and workplaces user experience
  • Manage Windows OS life cycle and patching
  • Manage printers
  • Manage or be involved in country or group projects to modernize workplaces

About You


We're looking for someone with excellent verbal and written communication skills, an active listener, and excellent organizational skills with the ability to multi-task. You should also have experience of delivering a high level of customer service and developing professional and effective working relationships with customers and key stakeholders.


Technical Requirements



  • Windows 10, Windows 11
  • Active Directory, DHCP, DNS
  • Office 365, MS Teams phone system
  • SCCM - deployment, packaging, patching
  • ITSM tool - Service Now, Ivanti
  • Fortigate VPN
  • Teamviewer
  • Project/change management
  • ITIL
  • French and English skills (German is a plus)

How to Apply


If you're interested in this opportunity, please apply directly on our website. We look forward to hearing from you.



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