Service Desk Specialist

Vor 3 Tagen


Lausanne, Waadt, Schweiz Protectas Vollzeit

About the Role


As a Service Desk Specialist at Protectas, you will be responsible for providing technical support to our business users across the country. This includes resolving user incidents and service requests in our ITSM tool, advising users on IT processes and technical solutions, and supporting onsite IT systems.


Key Responsibilities



  • Support user incidents and service requests in our ITSM tool
  • Advise users about IT processes and technical solutions
  • Support onsite IT systems
  • Plan onsite tasks
  • Deploy and setup computers, manage hardware life cycle
  • Keep IT assets information up to date
  • Propose actions to improve our processes and workplaces user experience
  • Manage Windows OS life cycle and patching
  • Manage printers
  • Manage or be involved in country or group projects to modernize workplaces

About You


We're looking for someone with excellent verbal and written communication skills, an active listener, and excellent organizational skills with the ability to multi-task. You should also have experience of delivering a high level of customer service and developing professional and effective working relationships with customers and key stakeholders.


Technical Requirements



  • Windows 10, Windows 11
  • Active Directory, DHCP, DNS
  • Office 365, MS Teams phone system
  • SCCM - deployment, packaging, patching
  • ITSM tool - Service Now, Ivanti
  • Fortigate VPN
  • Teamviewer
  • Project/change management
  • ITIL
  • French and English skills (German is a plus)

How to Apply


If you're interested in this opportunity, please apply directly on our website. We look forward to hearing from you.



  • Lausanne, Waadt, Schweiz Protectas Vollzeit

    Job Title: Service Desk SpecialistCompany Description: Protectas is a leading company that provides innovative solutions to its customers. We are seeking a highly skilled Service Desk Specialist to join our team.Job Description:As a Service Desk Specialist, you will be responsible for providing technical support to our customers. You will be the first point...

  • Service Desk Specialist

    vor 2 Monaten


    Lausanne, Waadt, Schweiz Protectas Vollzeit

    About ProtectasProtectas is a company that values integrity, vigilance, and reliability. We are committed to being sustainable, fair, inclusive, and people-focused. Our goal is to develop our employees' skills and provide opportunities for growth and progress.Job DescriptionWe are seeking a Service Desk Specialist to join our small team. As a Service Desk...


  • Lausanne, Waadt, Schweiz Protectas Vollzeit

    About ProtectasProtectas is a company that values integrity, vigilance, and reliability. We are committed to being a sustainable, fair, inclusive, people-focused organization that invests in its employees.Job SummaryWe are seeking a Service Desk Specialist to join our small Service Desk team. The successful candidate will be responsible for providing...

  • Service Desk Specialist

    vor 2 Monaten


    Lausanne, Waadt, Schweiz Protectas Vollzeit

    About ProtectasProtectas is a company that values integrity, vigilance, and reliability. We are committed to being sustainable, fair, inclusive, and people-focused, and we offer opportunities for our employees to develop their skills and progress in their careers.Job DescriptionAs a Service Desk Specialist at Protectas, you will be part of a small team that...


  • Lausanne, Waadt, Schweiz Protectas Vollzeit

    As a member of the Services Management Office at Protectas, you will join a small Service Desk team responsible for providing assistance to business users across the country. This role requires a combination of technical skills and excellent communication abilities to support user incidents and service requests in our ITSM tool.Key Responsibilities:Support...


  • Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Job SummaryWe are seeking a skilled Service Desk and L1 Deskside Support Technician to join our team at Indosuez Wealth Management.Key ResponsibilitiesManage all incoming IT production issues and requests, creating tickets as necessary and resolving or assigning to relevant teams.Work closely with Senior Support groups to ensure effective issue resolution...


  • Lausanne, Waadt, Schweiz Protectas Vollzeit

    About the RoleAs a Service Desk Specialist at Protectas, you will be responsible for providing technical support and assistance to our business users across the country. This role requires a high level of customer service and technical skills to troubleshoot and resolve issues efficiently.Key ResponsibilitiesSupport user incidents and service requests in our...


  • Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Job SummaryAs a Service Desk and L1 Deskside Support Technician at Indosuez Wealth Management, you will be responsible for managing all incoming IT production issues and requests. This includes creating tickets, answering and resolving how-to questions, and troubleshooting issues related to workplace services.Key ResponsibilitiesManage all incoming IT...


  • Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Job SummaryAs a Service Desk and L1 Deskside Support Technician at Indosuez Wealth Management, you will be responsible for managing all incoming IT production issues and requests. This includes creating tickets, answering and resolving how-to questions, and performing 1st level troubleshooting for various requests and issues.Key ResponsibilitiesManage all...


  • Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Job SummaryThe Service Desk and L1 Deskside Support Technician will play a critical role in ensuring the smooth operation of our IT infrastructure. As a key member of our IT team, you will be responsible for managing all incoming IT production issues and requests, working in conjunction with Senior Support groups, and effectively managing teams' queues...


  • Lausanne, Waadt, Schweiz Indosuez Wealth Management Vollzeit

    Job SummaryWe are seeking a highly skilled Service Desk and L1 Deskside Support Technician to join our team at Indosuez Wealth Management.Key ResponsibilitiesManage all incoming IT production issues and requests, creating tickets as necessary and resolving or assigning to relevant teams.Work closely with Senior Support groups to ensure seamless issue...


  • Lausanne, Waadt, Schweiz CONNECT44 Vollzeit

    Connect 44 is seeking a highly skilled Administrator/Admin Specialist to join their team in Lausanne.The ideal candidate will possess strong administration skills, proficiency in Chinese and French, and experience in administration-related tasks.Main Responsibilities:Manage administrative tasks, including catering supplier and service management, service...


  • Lausanne, Waadt, Schweiz CONNECT44 Vollzeit

    Connect 44 is seeking a highly organized and detail-oriented Administrator/Admin Specialist to join their team in Lausanne.Main Responsibilities:Manage administrative tasks, including catering supplier and service management, service apartment booking management, and other related duties.Oversee mobility service management, developing optimization plans to...

  • Accounting Specialist

    vor 1 Woche


    Lausanne, Waadt, Schweiz W Talent - We see Talents where others don't Vollzeit

    About the RoleAs an Accounting Specialist, you will be responsible for maintaining accurate financial records, preparing financial statements, and ensuring compliance with accounting standards.Key Responsibilities:Preparation of financial statements, including balance sheets and income statementsMaintenance of accurate and up-to-date financial...


  • Lausanne, Waadt, Schweiz CONNECT44 Vollzeit

    Administrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to join our team at Connect44 in Lausanne. The ideal candidate will have a strong administration background and be proficient in Chinese and French.Main ResponsibilitiesManage administrative tasks, including catering supplier and service management, service...

  • Marketing Specialist

    vor 1 Woche


    Lausanne, Waadt, Schweiz Association Vaudoise d'Aide et de Soins à Domicile (AVASAD) Vollzeit

    We are seeking a Marketing Specialist to join our team and contribute to the success of our company.The ideal candidate will have a strong background in marketing and be able to develop and implement effective marketing strategies.Develop and implement marketing campaigns to promote our products and services.Analyze market trends and customer feedback to...

  • Sourcing Specialist

    vor 1 Monat


    Lausanne, Waadt, Schweiz Université de Lausanne Vollzeit

    Aramco Services CompanySourcing SpecialistProcurement & Supply Chain Management - Houston, TX - Full TimeJob SummaryWe are seeking a highly skilled Sourcing Specialist to join our team at Aramco Services Company. The successful candidate will be responsible for identifying, analyzing, and evaluating new sources of engineered products and services to meet the...

  • Support Specialist

    vor 4 Wochen


    Lausanne, Waadt, Schweiz Groupe Mutuel Vollzeit

    Join Our Team as a Support SpecialistWe are seeking a highly organized and methodical Support Specialist to join our team at Groupe Mutuel. As a Support Specialist, you will be responsible for resolving user difficulties and incidents, as well as providing technical support and training to users.Your MissionYou will be the primary point of contact for users,...

  • Sourcing Specialist

    vor 4 Wochen


    Lausanne, Waadt, Schweiz Université de Lausanne Vollzeit

    Aramco Services CompanySourcing SpecialistProcurement & Supply Chain Management - Houston, TX - Full TimeJob SummaryWe are seeking a highly skilled Sourcing Specialist to join our team at Aramco Services Company. The successful candidate will be responsible for engaging with prospective suppliers to identify, analyze, and evaluate new sources of engineered...


  • Lausanne, Waadt, Schweiz Life Fitness Europe GmbH Vollzeit

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Life Fitness Europe GmbH.As a Technical Support Specialist, you will be responsible for the repair and maintenance of our products for customers, providing technical support and advice to customers on site and by telephone.You will be in close contact with the internal...