Service Desk and L1 Deskside Support Technician
vor 1 Monat
Job Summary
As a Service Desk and L1 Deskside Support Technician at Indosuez Wealth Management, you will be responsible for managing all incoming IT production issues and requests. This includes creating tickets, answering and resolving how-to questions, and performing 1st level troubleshooting for various requests and issues.
Key Responsibilities
- Manage all incoming IT production issues and requests
- Work in conjunction with Senior Support groups
- Involve Major Incident Management Team when suspecting a severe issue
- Effectively manage teams queues accordingly to ticket priorities and ensure timely resolutions
- Install, diagnose, maintain and upgrade all organizational hardware and equipment
- Liaise with third-party support and PC equipment vendors
- Manage stock level and inventory of IT equipment
- Complete daily/weekly tasks as required
- Fully document fixes to capture knowledge and contribute in Knowledge management
Requirements
- Ability to interpret technical information and present it in simple terms for a less technically aware audience
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