Senior Salesforce Technical Lead

Vor 4 Tagen

Genf, Genf, Schweiz SonarSource Vollzeit

We are seeking a highly skilled Salesforce Technical Lead to join our team at SonarSource. In this role, you will have the opportunity to utilize your technical expertise and leadership skills to drive the success of our Service Cloud implementation.

About the Role

This is a senior-level position that requires a strong background in Salesforce technology, particularly in Service Cloud architecture and integrations. The ideal candidate will have a proven track record of designing and implementing complex workflows, data models, and business processes within Salesforce.

Responsibilities
  • Collaborate with stakeholders and development teams to gather requirements and process flows, including documentation of all features with acceptance criteria.
  • Oversee complex workflow rules, data segmentation, and triggers, and drive process improvements and innovations.
  • Lead Service Cloud data modeling and architecture, including data extension modeling and cross-product data architecture & mapping.
  • Be the point of contact for stakeholders working on deliverables and encountering errors or technical issues with SFSC.
  • Support and educate/train users on best practices in utilizing SFSC tools.
  • Produce, maintain, and distribute comprehensive, clear, and accurate documentation for all processes and operational considerations.
  • Prepare and plan future new functionality and customization or enhancements with users prior to releasing net new functionality.
Requirements
  • 5+ years of experience in technology implementation for full-lifecycle enterprise software projects.
  • 2+ years of experience in Salesforce with a focus on Service Cloud architecture and integrations.
  • Understanding of the platform, with the ability to build custom apps and configure objects, formula fields, workflows, custom views, and other content of intermediate complexity in both Classic & Lightning.
  • Ability to assess the gap and impact of new requirements on current Salesforce implementation.
  • Team player with the ability to communicate effectively on technical topics and progress with different stakeholders.
  • Creative and analytical thinker with the capacity to challenge requirements and focus on delivery.
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Salesforce.com Certification in Service Cloud, Architect, and/or Administration is a strong asset.
About Us

We value a safe work culture - founded in respect, kindness, and the right to fail. We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate. Work-life balance is very important at Sonar. Flexible hours allow us to be effective at work, while also being able to enjoy life's important moments. We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success. We're happy to support all employees in this journey if desired.

The estimated salary for this role is $120,000 - $160,000 per year, depending on location and experience.

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