Salesforce Service Cloud Technical Lead

Vor 3 Tagen


Genf, Genf, Schweiz SonarSource Vollzeit
Job Description:

In this role, you will lead the design and implementation of complex Service Cloud solutions.

  • Collaborate with stakeholders to gather requirements and develop process flows, including documentation of all features with acceptance criteria.
  • Oversee the configuration of workflow rules, data segmentation, and triggers to drive process improvements and innovations.
  • Lead data modeling and architecture for Service Cloud, including data extension modeling and cross-product data architecture & mapping.
  • Provide technical guidance and support to stakeholders working on deliverables and encountering errors or technical issues with SFSC.
  • Develop and maintain comprehensive documentation for all processes and operational considerations.
  • Work closely with users to plan and prepare new functionality and customization or enhancements.
Requirements:
  • 5+ years of experience in technology implementation for full-lifecycle enterprise software projects.
  • 2+ years of experience in Salesforce with a focus on Service Cloud architecture and integrations.
  • Strong understanding of the platform, with the ability to build custom apps and configure objects, formula fields, workflows, custom views, and other content of intermediate complexity in both Classic & Lightning.
  • Ability to assess the gap and impact of new requirements on current Salesforce implementation.
  • Excellent communication and teamwork skills, with the ability to effectively communicate technical topics and progress with different stakeholders.


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