Salesforce Service Cloud Technical Lead

vor 2 Monaten

Genf, Genf, Schweiz SonarSource Vollzeit

About the Role

This is a unique opportunity to join SonarSource as a Salesforce Service Cloud Technical Lead, where you will play a key role in driving process innovations and data architecture in our Service Cloud implementation.

Key Responsibilities

  • Collaborate with stakeholders and development teams to gather requirements and process flows, including documentation of all features with acceptance criteria.
  • Oversee complex workflow rules, data segmentation, and triggers, and drive process improvements and innovations.
  • Lead Service Cloud data modeling and architecture, including data extension modeling and cross-product data architecture & mapping.
  • Be the point of contact for stakeholders working on deliverables and encountering errors or technical issues with SFSC.
  • Support and educate/train our users on best practices in utilizing SFSC tools.
  • Produce, maintain, and distribute comprehensive, clear, and accurate documentation for all processes and operational considerations.
  • Prepare and plan future new functionality and customization or enhancements with users prior to releasing net new functionality.

Requirements

  • 5+ years of experience in technology implementation for full-lifecycle enterprise software projects.
  • 2+ years of experience in Salesforce with a focus on Service Cloud architecture and integrations.
  • Understanding of the platform, with the ability to build custom apps and configure objects, formula fields, workflows, custom views, and other content of intermediate complexity in both Classic & Lightning.
  • Ability to assess the gap and impact of new requirements on current Salesforce implementation.
  • Team player with the ability to communicate effectively on technical topics and progress with different stakeholders.
  • Creative and analytical thinker with the capacity to challenge requirements and focus on delivery.
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Salesforce.com Certification in Service Cloud, Architect, and/or Administration is a strong asset.

About SonarSource

  • We value a safe work culture - founded in respect, kindness, and the right to fail.
  • We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work.
  • We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success

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