Salesforce Service Cloud Technical Lead

vor 3 Wochen

Genf, Genf, Schweiz SonarSource Vollzeit

Technical Leadership in Salesforce Service Cloud

In this role, you will take on a technical leadership position working closely with stakeholders and development teams to gather requirements and process flows. Your responsibilities will include documenting all features with acceptance criteria, overseeing complex workflow rules, data segmentation, and triggers, and driving process improvements and innovations.

Key Skills and Experience

  • 5+ years of experience in technology implementation for full-lifecycle enterprise software projects.
  • 2+ years of experience in Salesforce with a focus on Service Cloud architecture and integrations.
  • Understanding of the platform, with the ability to build custom apps and configure objects, formula fields, workflows, custom views, and other content of intermediate complexity in both Classic & Lightning.
  • Ability to assess the gap and impact of new requirements on current Salesforce implementation.
  • Team player with the ability to communicate effectively on technical topics and progress with different stakeholders.
  • Creative and analytical thinker with the capacity to challenge requirements and focus on delivery.
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Salesforce.com Certification in Service Cloud, Architect, and/or Administration is a strong asset.

About SonarSource

We are a company that values a safe work culture, founded in respect, kindness, and the right to fail. We hire great people who value communication skills as much as technical prowess, and strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work.

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