Boutique Manager

Vor 6 Tagen

Zürich, Zürich, Schweiz Richemont Vollzeit
MAIN PURPOSE

With their passion for the Maison, Boutique Manager will efficiently be responsible of the growth and optimization of the boutique's performance. They will aid in the profitability of the boutique by consistently supporting and developing the boutique team while excelling in operational and client service responsibilities in line with Panerai Retail Strategy.

KEY RESPONSIBILITIES

Performance & Sales Achievements:

- Identify personal sales goals and KPI's.
- Creating actions plans to achieve personal targets.
- Review and have a clear understanding of the team's individual goals.
- Implement actions plans for your team.

Team Management and Development:

- Motivating and coaching Boutique Team daily.
- Have extensive knowledge of the Maison's training materials and enforce these learnings with your team.
- Train and develop Sales Advisors thanks to coaching, role plays and regular products trainings to ensure perfect knowledge of brand's products and DNA as well as the achievement of service excellence
- Insure team's understanding and adherence to company's policies and procedures

Client Relationships:

- Provide the highest level of customer service at all time to support the business.
- Understand and implement CRM programs to your team to optimize sales.
- Build meaningful relationships with clients.
- Manage SAV flow in coordination with Headquarters and Richemont Customer Service Center
- Ensure customers' requests are followed up and solved in due time
- Handle special requests and solve any complaints

Boutique Maintenance:

- Ensure all exterior and interior boutique environment guidelines are respected and executed (grooming, visual merchandising…), take immediate corrective actions when needed
- Ensure team achieves high operational and visual merchandising standards

Boutique Operations & Administration:

- Adhere to the Policies and Procedures and KPI's administered by the Maison.
- Assist in back office duties including the execution of delivery and boutique reporting.
- Liaison between Corporate team and other Retail Teams when needed to ensure optimum boutique maintenance.

QUALIFICATIONS

- Minimum of 8 years in the luxury retail industry, with at least 3 years of management experience
- Very good general education and sense for etiquette
- Strong sense of luxury service and aesthetics
- Result and action oriented with strong entrepreneurial mindset
- Strong leadership with good interpersonal competences and empathy
- Strong analytical and operational skills
- Self-motivated, with an excellent customer service mindset and problem-solving skills
- Excellent communicator, able to develop a network
- Fluent in German and English, any additional language is a plus

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