Students Services Director

vor 8 Stunden

Zürich, Schweiz EF Education AG Vollzeit

Summary:

Qualifications and competencies:

- Proven management & team leading experience
- Fluent in Japanese & English
- Computer literate (Microsoft Office and Canva)
- Outgoing & confident personality
- Commitment to the highest standards of customer service and welfare provision within the school
- Enjoy working in busy & varied environment
- Organized with attention to details
- Enjoy multi tasking and excellent time management skills
- Creative & energetic with lots of common sense as key
- Ability to handle difficult situations with ease & remain calm under pressure
- Excellent communication & people skills
- Decision making
- Responsible for ensuring the smooth running of homestays and student residence services.
- Host Family management duties:
- Ensuring peak beds are recruited according to action plan
- Daily stats review of placements, enquiries, quality check visits
- Hold weekly meetings with Host Family Coordinator to review stats, procedures, staff goals and implementation of action plan
- Ensure host family payments are accurate and paid in a timely manner
- Residence accommodation management duties:
- Manage residence beds availability and contracts
- Hold weekly meetings with Residence Coordinator to review procedures, discuss goals and set action plan for customer satisfaction improvement
- Ensures the smooth administration of bookings with Admin Coordinator
- Ensures continued development & improvement of customer support services, ensuring accurate information being given; monitoring & maintaining high levels of student satisfaction.
- Line manages all staff in accommodation, activities, and students service departments, assisting with recruitment, training, appraisals & staff development.
- Organizes, attends & produces minutes for regular Student Council Meetings.
- Ensures staff have accurate, up to date information & training to do their work, for example changes in visa requirements etc.
- Ensures that recruitment of interns to the school is well managed with appropriate staff, inductions and support being arranged.
- Conducts/contributes to annual appraisals of Student Services staff.
- Ensures that appropriate supplies & services are in place for relevant department & liaises with admin coordinator and students services coordinators where required.
- Works with School Director on invoice processing, budget planning and financial management.
- Works with all non-teaching departments to ensure that annual planners are being followed and support provided where required.
- Ensures all student & staff areas are presentable, tidy and in good order.
- Prepares & updates school information such as sales staff booklets, student handbook and internal websites.
- Responsible for intake management.
- Assists with the setting up and management of additional summer centres during peak season. Traveling to Kyoto might be necessary.
- Greets agents, sales staff & other visitors, giving school tours & presentations, and hosts events when necessary.
- Attends off site meetings with other schools staff as required.
- Provides welfare guidance to students.
- Assists School Director with disciplinary issues as required.
- Ensures that in school sales are being efficiently managed.
- Deputizes for School Director in absence.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.

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