Aktuelle Jobs im Zusammenhang mit Customer Service - Sion - Nespresso SA
-
Customer Service
vor 3 Monaten
Sion, Schweiz Nestle Operational Services Worldwide SA Vollzeit**Position Snapshot** Location: Sion, Switzerland Company: Nespresso Sion Act. Rate: 80%-100% Type of contract: Permanent contract **What we offer at Nespresso** Flexible work guidelines in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could look like for you! Genuine opportunities for...
-
Customer Service
vor 7 Stunden
sion, Schweiz Nespresso Sion VollzeitPosition Snapshot Location: Sion, SwitzerlandCompany: Nespresso SionAct. Rate: 80%-100% Type of contract: Permanent contract What we offer at Nespresso Flexible work guidelines in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could look like for you! Genuine opportunities for career and...
-
Customer Service
vor 21 Stunden
Sion, Schweiz Nespresso Sion VollzeitAt Nespresso, we've built a culture of care and inclusion, making sure everyone can be their bold selves, while growing with the company. We innovate, dare to try, learn and scale up in a fast paced, digital and connected environment. With a diverse workforce made up of over 90 nationalities across 58 countries, you can be a part of an innovative culture,...
-
Customer Service
Vor 2 Tagen
Sion, Schweiz Nespresso Sion VollzeitAt Nespresso, we've built a culture of care and inclusion, making sure everyone can be their bold selves, while growing with the company. We innovate, dare to try, learn and scale up in a fast paced, digital and connected environment. With a diverse workforce made up of over 90 nationalities across 58 countries, you can be a part of an innovative culture,...
-
Customer Service
vor 2 Monaten
Sion, Schweiz Nestle Operational Services Worldwide SA Vollzeit**Position Snapshot** Location: Sion, Switzerland Company: Nespresso Swiss Market Act. Rate: 80-100% Type of contract: Permanent contract **What we offer at Nespresso** Flexible work guidelines in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could look like for you! Genuine...
-
Customer Service
vor 2 Monaten
Sion, Schweiz Nestle Operational Services Worldwide SA Vollzeit**Position Snapshot** Location: Sion, Switzerland Company: Nespresso Sion Act. Rate: Full-Time, 100% Type of contract: Permanent contract **What we offer at Nespresso** Flexible work guidelines in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could look like for you! Genuine...
-
Customer Service
vor 2 Monaten
Sion, Schweiz Nestlé VollzeitPosition Snapshot Location: Sion, Switzerland Company:Nespresso Sion Act. Rate: Full-Time, 100% Type of contract: Permanent contract What we offer at Nespresso Flexible work guidelines in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could look like for you! Genuine opportunities for...
-
Customer Service
vor 2 Monaten
Sion, Schweiz Nestle Operational Services Worldwide SA Vollzeit**Instantané du poste** Lieu : Sion, Suisse Entité : Nespresso Suisse Taux d’activité : 80%-100% Type de contrat : Durée indéterminée **Ce que nous offrons chez Nespresso** Un cadre de travail flexible associant travail au bureau et télétravail. Durant le processus de recrutement, n’hésitez pas à nous parler de vos attentes en termes de...
-
Customer Service
vor 5 Monaten
Sion, Schweiz Kone VollzeitNous vous recherchons dès que possible en tant que Customer Service & Admin Teamleader F/D/E (a) sur notre site de Sion. Dans cette fonction, vous serez responsable de la gestion de deux équipes de backoffice, l’une à Sion, l’autre à Brüttisellen, et contribuerez à la réalisation des objectifs fixés en termes de bénéfices, chiffre d'affaires et...
-
Technical Service Manager
vor 4 Monaten
Sion, Schweiz Central Parking VollzeitYour tasks This involves taking responsibility for customer service in French-speaking Switzerland, leading a small team of technicians. Our customers are active in sports, mountaineering and events. Our systems consist of access gates, machines, servers, PCs and the software required for access control. Responsibility for the technician team and...
-
Deutschsprachige Kundenservice in Griechenland
vor 2 Monaten
Sion, Schweiz Teleperformance VollzeitAre you familiar with digital cameras, printers & photocopiers? Join our Canon tech-support team!Would you like to get an in-depth experience in the world of photography and imaging? Teleperformance Greece collaborates with Canon, the leader in professional and consumer imaging equipment and information systems, and proudly offers job opportunities for...
-
Dispatcher/coordinateur Français/allemand
vor 5 Monaten
Sion, Schweiz Kone VollzeitNous vous recherchons dès que possible en tant que Dispatcher/coordinateur français/allemand (a) sur notre site de Sion ou de Brüttisellen. Dans ce poste, vous assumez des fonctions qui permettent aux techniciens de service de travailler plus efficacement à long terme et d'augmenter ainsi la satisfaction des clients. Par votre travail, vous contribuez à...
-
Employé de Commerce F/d/e Temporaire
vor 5 Monaten
Sion, Schweiz Kone VollzeitNous vous recherchons dès que possible en tant qu’employé de commerce F(D/E) temporaire (a) sur notre site de Sion, pendant une durée d’au moins 1 an. À ce poste, vous contribuerez à la réalisation des objectifs fixés en terme de bénéfices, chiffre d'affaires et de qualité. Vous avez une première expérience professionnelle significative dans...
-
Zweisprachiger Kaufmann D/f
vor 5 Monaten
Sion, Schweiz Kone VollzeitZum nächstmöglichen Zeitpunkt suchen wir Sie als Zweisprachiger Kaufmann D/F / Contract Admin (a) an unserem Standort in Sion oder in Brüttisellen. In dieser Position sind Sie hauptsächlich für die Verarbeitung, Erfassung und Pflege der Wartungsverträge und Rahmenverträge zuständig. Sie tragen zur Erreichung der gesetzten Ziele in Bezug auf...
-
Sion, Schweiz Lonza VollzeitSwitzerland, Visp Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big...
Customer Service
vor 2 Monaten
Position Snapshot
Location: Sion, Switzerland
Company: Nespresso Swiss Market
Act. Rate: 80-100%
Type of contract: Permanent contract
What we offer at Nespresso
Flexible work guidelines in terms of core hours and working from home. Please talk to us during the recruitment process about what flexibility could look like for you
Genuine opportunities for career and personal development
Modern "smart office" locations providing agile & collaborative workspaces
Dynamic international working environment
Attractive additional benefits
The opportunity to be part of a B Corp certified company and one of the world's most trusted brands
Position Summary
At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. We place people at the heart of our success - all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow together. Quality and sustainability are core to who we are and critical to our vision of driving positive change. We're committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other.
To achieve this, we live by four behaviours. We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can. What about you? Want to be part of this exciting journey? Join the Nespresso team And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization. Apply online at www.nespresso.com/careers
As a "Customer Service & Sales Expert", you will accompany B2C Offices and B2B customers throughout their lifecycle, understand their specific needs and creating sales and new digital touchpoints opportunities. Using your functional, service and sales expertise, you will be the customers' privileged point of contact for support at Nespresso, engaging with them as a trusted business partner. In this position, you will assist the first line (internal and outsourced) in resolving customer requests alongside Leadership and Support Functions.
A Day in the Life of a Customer Service & Sales Expert
- Serve customers through inbound and outbound by phone and in written, addressing their specific needs and expectations
- Support internal customers across segments and departments, providing expert assistance in operational processes
- Communicate efficiently and professionally, considering the impact of each word and phrasing
- Minimize customer effort by addressing obstacles promptly, offering solutions, and ensuring follow-up
- Deliver exceptional service to both internal and external customers, balancing adherence to processes with reasoned exceptions
- Ensure data quality and follow-up for B2B & B2C Office interactions
- Become an expert in Nespresso products and sustainability, continuously learning and integrating available information to increase sales, basket value, and capsule volume
- Provide back-office support to the B2B Commercial team in contract and customer data management
- Influence customer retention through tailor-made solutions and agile decision-making
What will make you successful
- At least 2-3 years of experience in a contact center
- Strong background in customer service voice and digital, with solid sales experience
- Previous experience in a B2B environment (offices and/or hotels restaurants, cafés) is a plus, ideally in a customer service or commercial function
- Fluent in French and English, German is a plus
