Customer Experience Manager

vor 1 Monat

Kanton Bern, Schweiz Scottish Environment Protection Agency (SEPA) Vollzeit

Reference:
GPE18419

**Salary**:
The salary band for this post is Band B, £64,211.00 to £70,600.00, starting salary will be on the base of the salary scale, £64,211.00

Working pattern:
Permanent, Full-time

**Location**:
Eurocentral, Other locations may be considered

Closing date:
05 December 2024 at midnight
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**We are looking for a Hybrid, Full-Time, Customer Experience Manager on a Permanent basis
**Your passion has never had a greater purpose**:
Here at SEPA, we’re connected by a passion that drives us to be purposeful in every action we take - to protect our environment. Through our expertise, we lead projects that make a difference for Scotland, and our workplaces are grounded in respect for that expertise.

That’s why, when you join us as a Customer Experience Manager, you’ll discover enriching benefits, meaningful support, and opportunities to learn every day. That’s what it means to be Passionately Purposeful - for our environment, and for your career.

**Work that goes beyond your desk**:
We work in a professional way towards our shared goals, knowing the work we do makes a genuine, lasting difference on the environment.
As the Customer Experience lead for SEPA based in the Governance, Performance and Engagement Portfolio, your role will include:

- Leading the SEPA Customer Hub to ensure delivery of an excellent customer experience

Leading at senior level the development and implementation of key elements of a focused and effective customer experience strategy for the future

**Support that goes beyond the workplace**:
We’re cultivating a workplace that supports not only your passion and your professional lives, but your personal life. So, you’ll find benefits that make a difference at work and at home. Such as
- Hybrid and Flexible working opportunities
- Up to 34 days annual leave and 7 additional public holidays each year (pro rata)
- Paid time off to support your Wellbeing and enable you to Volunteer in your community
- Local Government Pension Scheme (LGPS)
- Progressive Family Friendly policies
- Training & development to enable colleagues to improve their skills, competencies and knowledge to perform at their bestPlus, many more lifestyle benefits such as 24/7 access to an online employee discount platform, credit union facilities and access to a Cycle to Work Scheme.
- **Passionately you. Purposefully supportive**:SEPA is committed to promoting equality, diversity, and good relations in everything it does - as a community leader, as a provider and commissioner of services, and as an employer.

**Application Information**:

- Passionately Purposeful about Scotland’s environment - and your career

Protecting our environment, promoting our work, and supporting our people, working at SEPA means being part of an organisation that’s grounded in respect for your expertise - and your wellbeing. So you can be your best and make the biggest impact.

We proudly use the “Happy to Talk Flexible Working” as well as the “Disability Confident Employer” Logos and on all our job vacancies.

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