Customer Experience Manager
Vor 4 Tagen
**Your tasks**:
- Manage projects related to the Customer Experience program roadmap
- Own the main phases of the project, (define, develop and deploy ) with respect to the main road map and the timeline
- Deploy CX projects globally in collaboration with local CX teams, CX Technical team, and external partners
- In collaboration with all the regions, define and monitor the implementation of global customer satisfaction KPIs (such as NPS and CSAT) and all customer experience measures for the end-to-end customer journey touchpoints
- Own the customer survey process and develop a framework and guideline for global usage
- Build appropriate CX dashboards together with the CX data analysis team
- Collaborate with the Sales effectiveness Team to transform the CX programs and projects into learning and training content
- Work closely with Global Super users and user communities to ensure knowledge transfer
**Your profile**:
- Bachelor or Master's degree in Business, marketing digital, CX or equal
- At least 5 years of experience ideally in an identical role or in CRM, marketing, or in a sales operations environment
- Project management skills in a matrix, cross-regional environment, and experience in working in a multicultural environment
- Proven experience in implementing customer satisfaction KPIs
- Experience in mapping end-to-end customer journeys
- Strong communication skills (oral, written interpersonal
- Experience in the usage of Microsoft Dynamics apps; and CRM/CX solutions like Salesforce, Oracle, Qualtrics or Freshdesk
- English a must excellent, any other languages are a plus
- Open to travel up to 30%
**Benefits**:
- Clear vision and purpose- "We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.- Sustainability and innovation focus- We have high sustainability and innovation goals. Let's work towards a sustainable future together.- Excellent learning tools- At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.- Great career opportunities-
- Employee Counceling- The independent employee counseling service at GF is available to all employees for both private and professional concerns.- Flexible working conditions- Wherever possible we offer flexible working hours as well as the possibility to work remotely.- Free parking- We provide free parking spaces for all employees.- Very attractive pension scheme- GF offers all employees an excellent pension plan.**Your contact**:
- René Paparusso- Talent Acquisition Manager +41 52 631 37 86
- Web- Ebnatstrasse 111
- 8201 Schaffhausen
- Switzerland***:
**Who we are**:
GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.
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