Maintenance and Support for The Parline Database

vor 3 Wochen

Geneve, Schweiz Inter-Parliamentary Union Vollzeit

The purpose of this RFP is to select a supplier to ensure that the new platform continues to be available online and is accessible, secure, discoverable, and performant. The selected service provider will offer pro-active and responsive support to the new platform and the Parline team. The initial maintenance and support contract will run from May to December 2024, but is expected to be renewed on an annual basis.

Overview

Objectives

The supplier is expected to provide maintenance and support services which ensure optimal performance and up-time for the platform, whilst implementing software upgrades and security patches, and delivering ad-hoc developments.

The supplier will be expected to familiarise themself with technical documentation describing Parline (provided by the IPU) and to advise on the best options for monitoring services, managing technical issues arising and delivering planned maintenance and support. The latter is inclusive of clearly outlining the benefits and potential implications of interventions, timetabling of updates and the estimation of the time needed to complete them.

Technical considerations

Parline is built using the following technologies:
Parline website

Parline API

An OpenAPI-compliant REST API, built in Typescript using the Fastify framework and the fastify-swagger library for the generation of OpenAPI files.

Administration console

A bespoke Next.js project, bootstrapped with Create-Next-App.

Database

A remotely-hosted MongoDB NoSQL data store, using Atlas for search indexes. Both the API and Administration console use a Mongoose-based ORM layer to define schema, communicate with the database and ensure data integrity.

Hosting and deployment

The platform, with the exception of the data store, is hosted on an IPU-managed Linode service in locations acceptable to the IPU. Linode offers a managed system-wide back-up service and offers 24-hour fail-over support. All external traffic is routed via Cloudflare. All hosting costs are covered by IPU directly.

Applications are deployed as Docker images, built in BitBucket and stored in DockerHub. We do not envisage that the hosting environment will need to change, but any adaptations proposed by the supplier to improve management, performance or security would need to be cost-effective and continue to be under the control and ownership of IPU.

IPU uses a 3-stage environment workflow to ensure updates are fully tested before being made live and minimise downtime of the live system. The contract is not expected to include making changes to this workflow, but suggestions or recommendations for improvements are welcomed.

Languages

The Parline website is available in the official languages of the IPU, English and French. All parliamentary data is therefore translated and made available via the API. The API interface is published in English-only, as is IPU’s technical documentation. However all other systems are designed to manage multilingual content.

Scope of work

It is expected that the work will fall into 3 areas:
Discovery:
Initial supplier familiarization with the technical architecture and Parline documentation, hosted on Confluence. The agreed working practices, issue tracking and reporting systems, and minimum service levels will be finalised at this point. This may include any supplier proposals for updates to the technical architecture to improve resilience and integration with supplier monitoring systems.

Technical maintenance:
Ongoing support:
Support for IPU to identify and fix minor issues and maintain the code-base. This may also include advice on improvements to the technical infrastructure and software changes for larger feature updates.

The volume of work for technical maintenance and support is estimated at 2 days of work per calendar month, with a minimum retainer of one day per month. The supplier is expected to be flexible depending on the project needs and have some capacity for additional development work if funding becomes available. The contract will be reviewed before the end of the calendar year but is expected to renew on an annual basis.

The prioritisation and exact scope of work will be determined on a monthly basis by mutual agreement.

Payment will be made based on the submission of monthly invoices, with evidence of work undertaken.

Expected overall deliverables

Under the overall guidance and supervision of the Programme Manager for Parliamentary Standards and working closely with the Parline team, the supplier will produce and implement a Services Level Agreement for the maintenance and support of the system. This should include the proposed approach to managing security breaches and critical service outages.

Discovery should begin shortly after the signature of the contract, and result in the set-up of agreed tools for prioritising tasks, reporting issues and responses to requests for support.

Ongoing technical maintenance and support should continue until the end of the con

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